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Complaints Code of Practice

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Frequent Poster

A couple of weeks ago I asked a Vodafone Manager for a "complaints reference number", having exhausted all other avenues, including numerous phone calls, online chats and this message board. But I wasn't given a "reference number".

 

I was told my complaint would be investigated, and I would be contacted sometime in the future. Because I was denied a "complaints reference number", my actual complaint never made it to the Complaints Advocacy Team, where all "reference number" complaints are handled. Then there is a guaranteed 2 day response by email, followed by an attempt for "final resolution" within 10 working days.

 

It is now past the 10 working days, and I have had no response. No email, no phone call.

 

Here is a Vodafone statement taken from the Vodafone Website.

'Customer first' is the fundamental principle for us at all levels. Serving you individually and collectively better than anybody else demands that we trust you, listen to you, seek to understand you by every means available, and that we act to make sure that every aspect of our service is second to none.

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7 REPLIES 7
Moderator

Hi there,

 

I'm sorry to hear this, if you could private message (via the link in my signature) over the below info, I can look into this for you?

 

The issue you're experiencing / the nature of your complaint:

Mobile number:

Address:

Date of birth:

Email address:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Frequent Poster

I'm happy to say Vodafone have now dealt with my issues. Thank you Vodafone.

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Community Expert
Thata good the issue was resolved
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Poster

I wonder if you could contact me.

 

In summery, I sent in a complaint to the Adocacy Team before Christmas (In respect to my Father-in-Law - I’ve been added to the account to allow me to act on his behalf), received a call on Christmas Eve, told all resolved, my father-in-law, could breath again.

 

Then after Christmas, he received a letter stating the compete opposite!

 

Sent in another complaint, but had absolutely no response, what’s happening?

 

Really disappointed with the treatment my Father-in-Law has received.

 

I really thought that this was resolved.

 

 

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Moderator

Hi there,

 

Can you please send us a PM with the below details and we'll look into this?

 

Mobile/ Account number:

Date of Birth:

Full address:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Ive logged a complaint with vodafone todate no reply ref 36394797 , where do I go from here to Comreg or the Data commissioner 

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Community Manager
Community Manager

Hi there,
Could you provide the complaint reference number via private message, please - the above is not a valid reference.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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