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Can't answer incoming calls

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My new Alcatel A3 XL when phone in standby with incoming calls the red/green symbols unresponsive to touch. When not in standby the answer/reject options work fine.

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2 REPLIES
Contributor

Hmm sounds like an app/setting is interfering with the call answering.

Have you installed any apps lately or do you have any call apps?

Possibly a factory reset is an option (make sure you backup first)

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Moderator

Hi there,

 

I'm sorry to hear this, if you're still experiencing this issue, I would recommend that you call into the store where your device was purchased so my colleagues can assess your equipment in person.

 

Thanks,

Ashling

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