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Moderator (Retired)
Posts: 134
Registered: ‎24-09-2014

Re: international calls are blocked

Hi @smokeymccann,

 

Thats you now, just turn the phone off and on. 

If I've requested details through PM, include a link to your thread when you send the PM - due to the amount of queries I deal with, PMs without a link to your thread will not be answered. Thanks
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Message 21 of 37 (2,028 Views)
Joo
Poster
Posts: 2
Registered: ‎17-05-2012

Re: international calls are blocked

[ Edited ]

Hi,
I upgraded my plan ans seems my international calls are blocked now. Please unblock. Thanks!
I have tried to dial # 330 * but number is unavailable

 

Is there any option to fix it by myself as that is not an option to wait days for a fix if that happens again.

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Message 22 of 37 (1,298 Views)
Posts: 21,942
Topics: 41
Kudos: 518
Solutions: 488
Registered: ‎10-08-2009

Re: international calls are blocked

Hi there,
Tech support are following up on this for you now.
 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 23 of 37 (1,287 Views)
Posts: 21,942
Topics: 41
Kudos: 518
Solutions: 488
Registered: ‎10-08-2009

Re: international calls are blocked

Hi there,
Just to follow up on this, there are no international bars showing on the account, and a number of such calls have been successfully connected in the last few days - is there a certain country you're having trouble reaching, or a particular number?

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 24 of 37 (1,284 Views)
Highlighted
RA
Poster
Posts: 2
Registered: ‎16-02-2017

Re: international calls are blocked

Hi there,

I cannot make international calls can you please help me with this, thanks.

Regards

Rita Ann

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Message 25 of 37 (1,034 Views)
Poster
Posts: 2
Registered: ‎05-05-2017

Re: international calls are blocked

I can't make international calls, possible to unblock? Thanks

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Message 26 of 37 (781 Views)
Poster
Posts: 2
Registered: ‎05-05-2017

Re: international calls are blocked

I'm having the same issue. What do I need to do to unblock?

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Message 27 of 37 (781 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: international calls are blocked

Hi there,

 

I can see that this issue has since been resolved through our Live Chat section, if you need anything else, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 28 of 37 (767 Views)
Poster
Posts: 1
Registered: ‎26-05-2017

Re: international calls are blocked

Hey there, 

 

Currently i´m having the same problem. I'm not able to make international calls and are already included in my plan. What can i do?

 

Thanks in advance.

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Message 29 of 37 (732 Views)
Posts: 6,707
Topics: 54
Kudos: 1,001
Solutions: 178
Registered: ‎09-11-2012

Re: international calls are blocked

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 30 of 37 (729 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: international calls are blocked

Hi there,

 

Apologies for the delay in responding, I can see that this issue has since been resolved. If you need anything else, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 31 of 37 (693 Views)
Poster
Posts: 1
Registered: ‎02-10-2017

Re: international calls are blocked

Hi I am having the same issue and I can't make international calls, is it possible to unblock? Thanks

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Message 32 of 37 (208 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: international calls are blocked

[ Edited ]

Hi there,

 

I have reviewed your account and I can confirm that there is currently no bar on your international calling capabilities. The reason you are unable to call internationally is because you currently do not have sufficient credit. In order to make an international call, you will be required to top up - please be advised that this should be done in smaller amounts than €20 in order to avoid reactivating your monthly offer (top up by €5, €10, €15).

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 33 of 37 (200 Views)
Poster
Posts: 1
Registered: ‎04-10-2017

Re: international calls are blocked

Hi!

I have the same problem now. I can not make international calls. Please help.

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Message 34 of 37 (194 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: international calls are blocked

Hi there,

 

That should be working for you now, can you please restart your phone and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 35 of 37 (181 Views)
Frequent Poster
Posts: 16
Registered: ‎22-12-2011

Re: international calls are blocked

Posted from Apple iPhone
I cannot make international calls either - how do I fix this?
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Message 36 of 37 (111 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: international calls are blocked

Hi there,

 

That should be working for you now, can you please power your phone off and back on again to test this?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 37 of 37 (103 Views)