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Posts: 172
Registered: ‎08-05-2014

Re: Age restriction

[ Edited ]

 

Hi there

 

I'm afraid you will have to wait until you get back home, in order to be age verifed in store.

 

 

Apologies,

 

Sheena

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Message 21 of 62 (3,558 Views)
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Posts: 2
Registered: ‎11-08-2015

Re: Age restriction

Hi, im on PAYG and want rid of the age restrictions. I went into my local store and they told me it was done and all i had to do was restart and i should be good to go. After a few tries i realised it wasnt working, i went back and they told me to contact customer support who, were no help either. Can anything be done about this ?

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Message 22 of 62 (3,514 Views)
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Registered: ‎10-08-2009

Re: Age restriction

Hi there,
Could you restart the phone, and try to access www.facebook.com - let me know if you're blocked from that page.

 

Thanks,

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Message 23 of 62 (3,489 Views)
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Registered: ‎14-07-2015

Re: Age restriction

Hi,

 

I have been in a Vodafone shop 10 days ago, and I have give them my driving license.

 

Yesterday, I were again in the shop because is still with the age restriction. They told me that the date of birth is correctly in the system and they dont know why it is still happened.

 

could you help me, please?

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Message 24 of 62 (3,487 Views)
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Registered: ‎09-11-2012

Re: Age restriction

Posted from BlackBerry KBD
Have you tried restarting it?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 25 of 62 (3,485 Views)
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Posts: 4
Registered: ‎14-07-2015

Re: Age restriction

Posted from Apple iPhone

Yes, several times in the last 10 days.

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Message 26 of 62 (3,483 Views)
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Registered: ‎10-08-2009

Re: Age restriction

Hi there,
Could you try the restart one more time now, and let me know if it's working?

Thanks,

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Message 27 of 62 (3,473 Views)
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Registered: ‎11-08-2015

Re: Age restriction

Hi, i have restarted it and i can access www.facebook.com but for example i cannot access www.boards.ie or www.joe.ie. i called support again and they recommended goin back to the store which i did and im still blocked.

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Message 28 of 62 (3,414 Views)
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Posts: 1
Registered: ‎07-09-2015

Re: Age restriction

need my age restriction unlocked on my phone please

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Message 29 of 62 (3,278 Views)
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Registered: ‎09-11-2012

Re: Age restriction

Are you a payg customer?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 30 of 62 (3,276 Views)
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Registered: ‎10-08-2009

Re: Age restriction

Hi folks,
@fealin - you just need to pop into a Vodafone store with photo ID to get this restriction lifted.

@Harrydean1093 - is this resolved for you now, the correct profile is showing on the account?

Thanks,

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Message 31 of 62 (3,201 Views)
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Posts: 1
Registered: ‎31-07-2015

Re: Age restriction

Posted from Samsung GT-I9505
Hi im 22 and the age restriction is still on my fine, this disables me from being able to even go onto my tattoo wholesalers page to make purchases, please help
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Message 32 of 62 (3,187 Views)
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Registered: ‎09-11-2012

Re: Age restriction

PAYG customers need to go to a store with photo ID to prove age and have blocks lifted. Bill pay customers can be sorted out by a mod later today.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 33 of 62 (3,180 Views)
Moderator
Posts: 1,639
Registered: ‎14-09-2015

Re: Age restriction

Hi there,

@Conort22 - cookie is correct, you'll need to pop in store with photo ID.

Thanks
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Message 34 of 62 (3,178 Views)
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Registered: ‎16-12-2015

Re: Age restriction

Hi Team, Was wondering if you could lift the age restriction for me? I'm on bill pay and over 18. Many thanks, Fearghal

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Message 35 of 62 (3,058 Views)
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Registered: ‎29-04-2014

Re: Age restriction

Posted from Apple iPhone
Having the same issue for a long while now and also a bill pay customer.
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Message 36 of 62 (2,898 Views)
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Registered: ‎09-11-2012

Re: Age restriction

mods can sort it out on Monday when they are back.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 37 of 62 (2,893 Views)
Moderator
Posts: 1,639
Registered: ‎14-09-2015

Re: Age restriction

Hi there, 

 

If you restart your phone that should be resolved for you now.

 

Thanks. 

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Message 38 of 62 (2,886 Views)
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Posts: 5
Registered: ‎06-07-2015

Re: Age restriction

Posted from Apple iPhone
Please can you help to rectify this on my account too? Guy in Vodafone shop didn't know how to do it. Thanks.
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Message 39 of 62 (2,879 Views)
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Registered: ‎06-07-2015

Re: Age restriction

Posted from Apple iPhone
Meant to say am bill paying customer in my 30's!
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Message 40 of 62 (2,878 Views)