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Posts: 1
Registered: ‎09-01-2015
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Age restriction

Posted from Apple iPhone
Hi I'm having the same problem with my internet and age restriction, I'm a bill pay customer and I am over the age. Can somebody fix this for me please?
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Message 1 of 62 (4,163 Views)
Moderator (Retired)
Posts: 1,726
Registered: ‎24-09-2014

Re: Age restriction

Hi Dave,

 

That's all done for you now. Just switch the phone off and back on to reset.

 

Regards

 

Sean

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Message 2 of 62 (3,751 Views)
Poster
Posts: 10
Registered: ‎05-01-2012

Re: Age restriction

Hi, I hate jumping on an old thread, but I'm having similar issues with the age restriction, I am also a bill pay customer. How do i go about changing this?

 

Thanks,

Marie

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Message 3 of 62 (2,404 Views)
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Registered: ‎10-08-2009

Re: Age restriction

That's actually fixed for you now - just restart and you should be good to go.

Thanks,

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Message 4 of 62 (2,400 Views)
Poster
Posts: 1
Registered: ‎15-03-2010

Re: Age restriction

 

also having trouble with age restriction ad im 20 showed passport in local shop before, could you fix mine??

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Message 5 of 62 (2,395 Views)
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Registered: ‎10-08-2009

Re: Age restriction

Hi there,

You're currently on the over 18s profile - which sites are you having issues with?

 

Thanks,

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Message 6 of 62 (2,387 Views)
Poster
Posts: 2
Registered: ‎11-05-2015

Re: Age restriction

Posted from Apple iPhone
Hi,
I think I have a similar issue to the above I keep getting the 10.163 IP address blocking issue, can someone resolve this for me please.
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Message 7 of 62 (2,379 Views)
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Registered: ‎10-08-2009

Re: Age restriction

Hi there,
Could you restart the phone and try it now please?

Thanks,

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Message 8 of 62 (2,372 Views)
Poster
Posts: 1
Registered: ‎19-05-2015

Re: Age restriction

Same issue here.

Daz please remove Age Restriction message pop up from my account.

I'm 43 and bill pay customer...

Regards,

Milan

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Message 9 of 62 (2,359 Views)
Poster
Posts: 1
Registered: ‎19-05-2015

Re: Age restriction

HEY 

some pages are not for viewing on my phone,

i am a ready to go customer at the moment

and well over the age for restrictions,

what do i do to change this 

thanks

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Message 10 of 62 (2,339 Views)
Posts: 22,099
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Registered: ‎10-08-2009

Re: Age restriction

[ Edited ]

@gayarvpbSure thing, that's done for you now.
@eoinmacbones - You'd just need to pop into a store with photo ID, and they'll take this restriction off.

Thanks,

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Message 11 of 62 (2,340 Views)
Poster
Posts: 10
Registered: ‎19-01-2011

Re: Age restriction

also having trouble with age restriction, I over 20 and a bill pay customer, could you fix this for me

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Message 12 of 62 (2,322 Views)
Posts: 22,099
Topics: 48
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Registered: ‎10-08-2009

Re: Age restriction

Hi there,
That's fixed up for you now - just restart the phone and you should be good to go.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 13 of 62 (2,311 Views)
Poster
Posts: 10
Registered: ‎19-01-2011

Re: Age restriction

Posted from Apple iPhone
Thanks Daz!
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Message 14 of 62 (2,301 Views)
Poster
Posts: 2
Registered: ‎11-05-2015

Re: Age restriction

Hi,

 

Yes that's all fixed many thanks for your assistance with this.

 

Regards,

 

John.

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Message 15 of 62 (2,271 Views)
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Registered: ‎10-08-2009

Re: Age restriction

Thanks for letting me know.

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Message 16 of 62 (2,262 Views)
Poster
Posts: 4
Registered: ‎14-07-2015

Re: Age restriction

Hi!

 

I have the same problem. Some pages are blocket by the age restriction. How can I resolve it?

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Message 17 of 62 (2,179 Views)
Posts: 7,671
Topics: 54
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Registered: ‎09-11-2012

Re: Age restriction

If you're PAYG you need to drop into a store with ID to prove your age. The restriction can then be lifted
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 18 of 62 (2,175 Views)
Poster
Posts: 4
Registered: ‎14-07-2015

Re: Age restriction

Thank you for your response. I am spenpending the summer in a little village and there is not vodafone shop here. Can I do it by another way?

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Message 19 of 62 (2,174 Views)
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Registered: ‎09-11-2012

Re: Age restriction

I dont believe so but maybe a mod can advise differently when they are on.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 20 of 62 (2,172 Views)