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Poster
mawta
Posts: 1
Registered: ‎03-01-2014

Vodafone Protect Locked phone

Hi there,

my phone is locked by Vodafone protect app, when I try to reset my password online it says "There is no valid account associated with this number". I never even knew my PIN, I was wondering could you reset it for me please as soon as possible, thank you.

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cookie20
Posts: 1,530
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Registered: ‎09-11-2012

Re: Vodafone Protect Locked phone

Moderators will more than likely not be back until Monday I'm afraid.
Cookie
Vodafone BlackBerry Community Expert (or so I'm told) and Q10 owner
Irishtechnews.net
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Daz
Posts: 14,083
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Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

Hiya,
Did you get this sorted, I can look after from here if not?

 

Thanks,

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Poster
timmy2000
Posts: 1
Registered: ‎04-03-2014

Re: Vodafone Protect Locked phone

hi i have the same problem had my phone in my pocket and when i took it out to see the time i was lock out of my phone from this app can anyone help as i dont have a pin for it thnks 

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Daz
Posts: 14,083
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Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

I've asked the team to get this unlocked for you.

 

Thanks,

Learn all about our new forum, right here .
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Poster
kelly111
Posts: 1
Registered: ‎15-03-2014

Re: Vodafone Protect Locked phone

i have same prob wat do i do
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cookie20
Posts: 1,530
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Registered: ‎09-11-2012

Re: Vodafone Protect Locked phone

You'll have to wait until Tuesday for a Mod to sort this out or else try calling vodafone I'm afraid
Cookie
Vodafone BlackBerry Community Expert (or so I'm told) and Q10 owner
Irishtechnews.net
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Daz
Posts: 14,083
Topics: 10
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Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

Hiya,
I've asked the tech folks to look at this for you.

 

Thanks,

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
CaitlinOS
Posts: 1
Registered: ‎31-03-2014

Re: Vodafone Protect Locked phone

Hi I'm having same problem locked out of my phone by vodafone protect can someone help me please. 

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Digi
Posts: 3,215
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Registered: ‎14-06-2009

Re: Vodafone Protect Locked phone


CaitlinOS wrote:

Hi I'm having same problem locked out of my phone by vodafone protect can someone help me please. 


 

Might be worth giving customer care a call if you need the device unlicked urgently.

 

Billpay Customers can contact Customer Care on 1907 followed by 1-4-4 to speak to a customer service agent.

Prepay Customers can contact Customer Care on 1747 followed by 1-4-4 to speak to a customer service agent.

 

Otherwise, a member of the Vodafone team should be able to assist when they are next online and work their way to this thread.


*I am not a Vodafone employee and the opinions expressed in my posts are that of my own



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Daz
Posts: 14,083
Topics: 10
Kudos: 360
Solutions: 239
Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

Hi there,
Were you able to get this resolved by the helpdesk?

 

Thanks,

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
Andyfarr7
Posts: 1
Registered: ‎08-04-2014

Re: Vodafone Protect Locked phone

Hi I'm having same problem locked out of my phone by vodafone protect can someone help me please i dont remember my password and its saying theres no account associated with my number

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Daz
Posts: 14,083
Topics: 10
Kudos: 360
Solutions: 239
Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

Hiya,
I've asked the tech team to get you the PIN for the phone - I'll pass this over by private message once they get back to me.

Thanks,

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
indiansign
Posts: 1
Registered: ‎21-05-2014

Re: Vodafone Protect Locked phone

Hi, 

 

I'm having this exaxct issue also. Really need my phone unlocked ASAP. Can you help please?

 

Thanks

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Daz
Posts: 14,083
Topics: 10
Kudos: 360
Solutions: 239
Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

Hi there,

I've asked the technical team to get this fixed for you.

 

Thanks,

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
123.ang.123
Posts: 1
Registered: ‎02-11-2012

Re: Vodafone Protect Locked phone

[ Edited ]

Im having the same problem, can't unlock my phone need it asap 

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Daz
Posts: 14,083
Topics: 10
Kudos: 360
Solutions: 239
Registered: ‎10-08-2009

Re: Vodafone Protect Locked phone

Hi there,

We've requested the account be unlocked for you.

 

Thanks,

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster
maso31
Posts: 4
Registered: ‎14-06-2014

Re: Vodafone Protect Locked phone

Hi there

i have a similer problem

i am locked out of my htc one and its looking for a 6 digi numbered code which i dont have or ever provided

i was on to customer support and tech support a few times today and the best they can come up with is bring it to the vodafone shop and it will be sent away for a week or i default the fone and lose everything on it,

this is a big problem for me as im currently on hols im america and cant get to vodafone shop for 3 weeks and i need my fone to connect wit work while im away and defaulting/recovering the fone is not a option

some help or 6 digi code to fix these would be much appreciated thanks

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Moderator
Sheena
Posts: 26
Registered: ‎08-05-2014

Re: Vodafone Protect Locked phone

Hi,

 

HTC may be able to assist you further with this. You can visit the email support section of their website here.

 

Thanks

 

 

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Newbie
Nicki
Posts: 1
Registered: yesterday

Re: Vodafone Protect Locked phone

I have the vodafone protect app on my phone (Samsung). I took my simcard out and ever since the vodafone protect app has locked it. It asks for a pin number, and when I try to reset my pin on the vodafone website it says "There is no valid account associated with your number."
I can't remember my password or pin, and i keep getting that my number isn't valid with the app.
Any help would be much appreciated!
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