03-01-2014 03:23 PM
my phone is locked by Vodafone protect app, when I try to reset my password online it says "There is no valid account associated with this number". I never even knew my PIN, I was wondering could you reset it for me please as soon as possible, thank you.
06-01-2014 02:25 PM
Did you get this sorted, I can look after from here if not?
05-03-2014 04:49 PM
19-03-2014 03:55 PM
02-04-2014 08:56 AM
Hi I'm having same problem locked out of my phone by vodafone protect can someone help me please.
Might be worth giving customer care a call if you need the device unlicked urgently.
Billpay Customers can contact Customer Care on 1907 followed by 1-4-4 to speak to a customer service agent.
Prepay Customers can contact Customer Care on 1747 followed by 1-4-4 to speak to a customer service agent.
Otherwise, a member of the Vodafone team should be able to assist when they are next online and work their way to this thread.
*I am not a Vodafone employee and the opinions expressed in my posts are that of my own
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02-04-2014 01:12 PM
Were you able to get this resolved by the helpdesk?
09-04-2014 12:17 PM
I've asked the tech team to get you the PIN for the phone - I'll pass this over by private message once they get back to me.
22-05-2014 12:20 PM
I've asked the technical team to get this fixed for you.
11-06-2014 12:26 PM
14-06-2014 06:29 PM
i have a similer problem
i am locked out of my htc one and its looking for a 6 digi numbered code which i dont have or ever provided
i was on to customer support and tech support a few times today and the best they can come up with is bring it to the vodafone shop and it will be sent away for a week or i default the fone and lose everything on it,
this is a big problem for me as im currently on hols im america and cant get to vodafone shop for 3 weeks and i need my fone to connect wit work while im away and defaulting/recovering the fone is not a option
some help or 6 digi code to fix these would be much appreciated thanks
17-06-2014 02:36 PM
HTC may be able to assist you further with this. You can visit the email support section of their website here.
22-07-2014 04:10 PM
I can't remember my password or pin, and i keep getting that my number isn't valid with the app.
Any help would be much appreciated!