03-01-2014 03:23 PM
my phone is locked by Vodafone protect app, when I try to reset my password online it says "There is no valid account associated with this number". I never even knew my PIN, I was wondering could you reset it for me please as soon as possible, thank you.
Solved! See solution
06-01-2014 02:25 PM
Did you get this sorted, I can look after from here if not?
05-03-2014 04:49 PM
15-03-2014 08:22 PM
Vodafone BlackBerry Community Expert (or so I'm told) and BlackBerry Passport owner
19-03-2014 03:55 PM
02-04-2014 08:56 AM
Hi I'm having same problem locked out of my phone by vodafone protect can someone help me please.
Might be worth giving customer care a call if you need the device unlicked urgently.
Billpay Customers can contact Customer Care on 1907 followed by 1-4-4 to speak to a customer service agent.
Prepay Customers can contact Customer Care on 1747 followed by 1-4-4 to speak to a customer service agent.
Otherwise, a member of the Vodafone team should be able to assist when they are next online and work their way to this thread.
*I am not a Vodafone employee and the opinions expressed in my posts are that of my own
Has your issue been resolved? If so please take the time to click the "Problem Solved" button (on the bottom left)
Want to say thanks? Click the thumbs up button
02-04-2014 01:12 PM
09-04-2014 12:17 PM
I've asked the tech team to get you the PIN for the phone - I'll pass this over by private message once they get back to me.
22-05-2014 12:20 PM
I've asked the technical team to get this fixed for you.
11-06-2014 12:26 PM
14-06-2014 06:29 PM
i have a similer problem
i am locked out of my htc one and its looking for a 6 digi numbered code which i dont have or ever provided
i was on to customer support and tech support a few times today and the best they can come up with is bring it to the vodafone shop and it will be sent away for a week or i default the fone and lose everything on it,
this is a big problem for me as im currently on hols im america and cant get to vodafone shop for 3 weeks and i need my fone to connect wit work while im away and defaulting/recovering the fone is not a option
some help or 6 digi code to fix these would be much appreciated thanks
17-06-2014 02:36 PM
HTC may be able to assist you further with this. You can visit the email support section of their website here.
22-07-2014 04:10 PM
I can't remember my password or pin, and i keep getting that my number isn't valid with the app.
Any help would be much appreciated!