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Poster
Posts: 3
Registered: ‎17-11-2016

Re: Forum feedback - got ideas? Post 'em here.

HI, just a quick question, is the forum just for fanboys and sychophantic pandering to Vodafone or is it a real forum where not just bad customer service and lousey reception is discussed,  but the inordinate and false premise of giving the impression that Vodafone actually cares about their customers?

 

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Message 81 of 87 (618 Views)
Moderator
Posts: 681
Registered: ‎01-11-2016

Re: Forum feedback - got ideas? Post 'em here.

Hi there,

 

This forum is available for any issues or concerns our customers might have, Is there anything I might be able to help you with?

 

Thanks,

Ashling

Learn all about our new forum, right here .
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Message 82 of 87 (614 Views)
Poster
Posts: 3
Registered: ‎17-11-2016

Re: Forum feedback - got ideas? Post 'em here.

My main concern is that Vodafone has derugated responsibility to an online forum and does not provide proper customer service.

if I ring any of the numbers 1747 etc, I have to put aside at least 45mins of MY working day to jump through the hoops and all the obstacles put up before I actually get talking to someone.

Even Tesco Mobiles customer serive is streets ahead where you actually get talking to someone within maximum of 5mins.

 

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Message 83 of 87 (610 Views)
Posts: 5,804
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Solutions: 149
Registered: ‎09-11-2012

Re: Forum feedback - got ideas? Post 'em here.

To be fair Vodafone has about 40% of the irish market and Tesco mobile has 4%. Serving those customers is very different for both networks. Have you tried live chat? To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S7 Edge owner. I dont work for Vodafone
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Message 84 of 87 (606 Views)
Moderator
Posts: 681
Registered: ‎01-11-2016

Re: Forum feedback - got ideas? Post 'em here.

Hi there,

 

I fully appreciate it can be frustrating when trying to get through to an agent over the phone, unfortunately it’s a case that Vodafone manage an extremely high volume of calls each and every day but we will always do our best to answer your call as quickly as possible.

 

Cookie is correct in pointing out our Live Chat service is available. This is essentially online customer care. If you would like to use this please click here.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 85 of 87 (600 Views)
Poster
Posts: 3
Registered: ‎16-05-2011

Re: Forum feedback - got ideas? Post 'em here.

Hi

I just registered in Vodafone Community but my username keps coming up as anonymous if I post and if I go to my settings it does not allow me to change this??

 

Best Regards

Barry

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Message 86 of 87 (123 Views)
Highlighted
Posts: 21,737
Topics: 38
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Registered: ‎10-08-2009

Re: Forum feedback - got ideas? Post 'em here.

Hi Barry,
If you pop over a private message with your preferred username, I'll update this for you?
 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 87 of 87 (114 Views)