Support:

Other Devices

Search in Community:
Reply
Highlighted
Poster
Posts: 7
Registered: ‎28-08-2013
Accepted Solution

sim card registration failed although it is activated

Hi, I got the following error message:sim card registration failed. I have tried this sim card with 2 other phones:same error message. I called customer care service, they stated the sim card was already activated. Any ideas what could be wrong with it?

Share to Facebook Share to Twitter More...
Message 1 of 36 (34,151 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: sim card registration failed although it is activated

Hi there,

You could try going in-store and getting a new one or wait until tomorrow a moderator will be online

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
Share to Facebook Share to Twitter More...
Message 2 of 36 (33,852 Views)
Poster
Posts: 7
Registered: ‎28-08-2013

Re: sim card registration failed although it is activated

I'll wait until a moderator is available. Thanks

Share to Facebook Share to Twitter More...
Message 3 of 36 (33,844 Views)
Posts: 22,100
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: sim card registration failed although it is activated

Hiya,

If you private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number:

SIM number:
Address:
Date of birth:
Link to this thread:


Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 36 (33,827 Views)
Poster
Posts: 7
Registered: ‎28-08-2013

Re: sim card registration failed although it is activated

Spoiler
 

Hi Daz,

 

PM sent.

Thanks

Share to Facebook Share to Twitter More...
Message 5 of 36 (33,824 Views)
Poster
Posts: 7
Registered: ‎28-08-2013

Re: sim card registration failed although it is activated

Problem solved.

Thank you!

Share to Facebook Share to Twitter More...
Message 6 of 36 (33,819 Views)
Posts: 22,100
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: sim card registration failed although it is activated

Splendid, just drop us a line if you need anything else.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 7 of 36 (33,810 Views)
Frequent Poster
Posts: 23
Registered: ‎25-08-2012

Re: sim card registration failed although it is activated

[ Edited ]

Hello Daz

 

My Dad has a Nokia with a Vodafone SIM card. He is a pay as you go customer but only uses his phone to receive texts so I don't think the phone has been topped up in long time. Yesterday he turned the phone on and it just says "SIM card registration Failed" -- No Service.

 

The phone can't receive calls or texts now so I can't register that number on this Vodfone Customer Support forum. Can you let me know if you can switch the SIM card back on with Vodafone and I'll top up then? I can PM you whatever details you need. 

 

Thanks.

 

Edit (4-Sept-2013):

I have now PM'd these details to Community - Manager Daz...

 

Mobile number:
SIM number:
Address:
Date of birth:
Link to this thread:

Share to Facebook Share to Twitter More...
Message 8 of 36 (33,793 Views)
Frequent Poster
Posts: 23
Registered: ‎25-08-2012

Re: sim card registration failed although it is activated

I called Customer Support on the 1850 number and they sorted it out for me. I wonder is anyone from Vodafone keeping an eye on this forum today?

Share to Facebook Share to Twitter More...
Message 9 of 36 (33,775 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: sim card registration failed although it is activated

Hi there plica08,

Forum hour times are normally 10 - 6pm but good to hear you got it sorted Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
Share to Facebook Share to Twitter More...
Message 10 of 36 (33,770 Views)
Frequent Poster
Posts: 23
Registered: ‎25-08-2012

Re: sim card registration failed although it is activated

"Forum hour times are normally 10 - 6pm" .... I am not letting that go by without a response.

 

If you look at the timestamps on my posts in this forum you will see I was asking about this during forum hour times today. Add in the email I sent Vodafone Support last night and the PM I sent this morning to the Community-Manager here. Let's just say I was not impressed with the total lack of prompt or indeed any assistance I received.

 

But thank you for being glad to hear I got it sorted out.

Share to Facebook Share to Twitter More...
Message 11 of 36 (33,774 Views)
Posts: 22,100
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: sim card registration failed although it is activated

Posted from Apple iPhone
Sorry, my fault - I was on a half day today, was only online from 10-2
I did clear anything in my inbox (that had a thread link) during those times though, looks like you just missed me.

Thanks,
Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 12 of 36 (33,772 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: sim card registration failed although it is activated

No Problem plica :-)
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
Share to Facebook Share to Twitter More...
Message 13 of 36 (33,748 Views)
Moderator (Retired)
Posts: 129
Registered: ‎19-08-2013

Re: sim card registration failed although it is activated

Thanks guys 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
Share to Facebook Share to Twitter More...
Message 14 of 36 (33,705 Views)
Poster
Posts: 3
Registered: ‎14-01-2014

Re: sim card registration failed although it is activated

Hi,

I have just received the same message yesterday. Would appreciate a solution.

Thanks

Kevin_Mac
Share to Facebook Share to Twitter More...
Message 15 of 36 (33,095 Views)
Poster
Posts: 3
Registered: ‎14-01-2014

Re: sim card registration failed although it is activated

Edit (14-Jan-2014):

I have now PM'd these details to Community - Manager Daz...



Mobile number:
SIM number:
Address:
Date of birth:
Link to this thread:
Share to Facebook Share to Twitter More...
Message 16 of 36 (33,089 Views)
Posts: 22,100
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: sim card registration failed although it is activated

Hiya,
If you restart the phone now, it should be working - you just need to top up within 14 days to keep the number active.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 17 of 36 (33,081 Views)
Poster
Posts: 3
Registered: ‎14-01-2014

Re: sim card registration failed although it is activated

Great Daz. Many thanks for this.

Share to Facebook Share to Twitter More...
Message 18 of 36 (33,078 Views)
Poster
Posts: 1
Registered: ‎27-01-2014

Re: sim card registration failed although it is activated

i have the same problem i found an old sim card i want to use think it hasnt been used in a year is it too late?

Share to Facebook Share to Twitter More...
Message 19 of 36 (32,905 Views)
Posts: 22,100
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: sim card registration failed although it is activated

We can certainly try to reactivate it, just pop over the same details and we'll check?

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 20 of 36 (32,894 Views)