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Poster
Posts: 2
Registered: ‎29-08-2018

help in getting my number back

hi , i need help , 

when i try to make calls or someone tries to call me it says "wrong number  check the number you hav dialled: please help me i dont want to lose my number . i m scared it will get cancelled . 

 

please help 

waiting for your reply 

thanks 

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Message 1 of 5 (242 Views)
Posts: 7,670
Topics: 54
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Solutions: 203
Registered: ‎09-11-2012

Re: help in getting my number back

When did you last top up? Vodafone can reuse numbers that have been inactive for long periods as per their T&C's:
http://www.vodafone.ie/terms/prepay/

Numbers and SIM Card
You shall not have any proprietary rights whatsoever in any mobile phone number allocated to you by Vodafone. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to you or any other name, code or number whatsoever associated with the Service.

You may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to your account.

If the equipment remains inactive or no call credit is applied for a period of 8 months or such other period as Vodafone may advise, all unused Call credit will be lost.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 2 of 5 (237 Views)
Poster
Posts: 2
Registered: ‎29-08-2018

Re: help in getting my number back

may 14th i recharged last.. is there anyway to get my number back . 

please help 

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Message 3 of 5 (235 Views)
Posts: 7,670
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: help in getting my number back

Mods will have to look into it when they are back tomorrow. Or you could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 4 of 5 (219 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: help in getting my number back

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Email address:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 5 of 5 (199 Views)