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Poster
Posts: 7
Registered: ‎28-04-2017
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activate nano sim

Hi,

 

How can I activate a nano sim? Just got a new phone and a generic sim card. 

Thank you

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Message 1 of 9 (1,689 Views)
Moderator
Posts: 4,757
Registered: ‎01-11-2016

Re: activate nano sim

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

SIM card number (this is the long number printed on the SIM card)

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 2 of 9 (1,689 Views)
Poster
Posts: 7
Registered: ‎28-04-2017

Re: activate nano sim

Hi Ashling,

every time I click the link to send you a private message I get "An unexpected error has occurred"

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Message 3 of 9 (1,684 Views)
Moderator
Posts: 4,757
Registered: ‎01-11-2016

Re: activate nano sim

Can you confirm what browser you are using? It has been my experience that Chrome works best with the Vodafone Community website.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 4 of 9 (1,681 Views)
Poster
Posts: 7
Registered: ‎28-04-2017

Re: activate nano sim

I'm using CHROME Smiley Sad 

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Message 5 of 9 (1,680 Views)
Moderator
Posts: 4,757
Registered: ‎01-11-2016

Re: activate nano sim

Can you please attempt the steps below and confirm if you were successful?

 

If you're Billpay, the SIM can be activated by:

  • Dialling 1907
  • Select option 1 (for mobile)
  • Verify the number you're calling about if asked
  • Select option 2 (for handsets)
  • Select option 4 (for SIM changes)
  • Enter your self service PIN (unless you've changed it, that's the last 4 digits of your account number)
  • Enter the number of the new SIM card when prompted

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 6 of 9 (1,677 Views)
Poster
Posts: 7
Registered: ‎28-04-2017

Re: activate nano sim

Hi Ashling,

 

I'm on pay as you go

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Message 7 of 9 (1,676 Views)
Moderator
Posts: 4,757
Registered: ‎01-11-2016

Re: activate nano sim

Ah I see, can you please private message us through our Facebook page and include the details I have outlined in my previous message? If you state at the beginning of your message that this is for the attention of Ashling, I can assist you through this channel.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 8 of 9 (1,674 Views)
Poster
Posts: 7
Registered: ‎28-04-2017

Re: activate nano sim

Alredy solved it on your online chat!

Thank you for your help!

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Message 9 of 9 (1,668 Views)