Support:

Other Devices

Search in Community:
Reply
Poster
Posts: 6
Registered: ‎23-04-2017

Vodafone Smart Platinum 7 VFD 900 not receiving texts after last Android Update

hey,
 
my Vodafone Smart Platinum 7 VFD 900 is not receiving texts after last Android Update.
 
i have to restart the phone for the text messages to come in.
 
is there any way to roll back to the version of android before this update?

Share to Facebook Share to Twitter More...
Message 1 of 4 (536 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: Vodafone Smart Platinum 7 VFD 900 not receiving texts after last Android Update

Hi there,

 

Our technical support team are looking into this for you.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 2 of 4 (533 Views)
Poster
Posts: 6
Registered: ‎23-04-2017

Re: Vodafone Smart Platinum 7 VFD 900 not receiving texts after last Android Update

Hey Aisling,
 
Thanks for forwarding this to technical support.
 
I have another issue I just found also, I just plugged my phone into my Windows 10 Laptop, but it no longer reads it in the File Explorer so I cant access the files on it.
 
This update has been a bit of a disaster for me Smiley Sad

Share to Facebook Share to Twitter More...
Message 3 of 4 (513 Views)
Highlighted
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: Vodafone Smart Platinum 7 VFD 900 not receiving texts after last Android Update

Hi there,

 

As you are experiencing multiple issues with your handset, I would recommend that you contact our tech team on 1907; here they can troubleshoot with you directly over the phone. You will need to call them from an alternative handset in order to complete the relevant troubleshooting steps.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 4 (511 Views)