Support:

Other Devices

Search in Community:
Reply
Poster
Posts: 2
Registered: ‎12-06-2018

Unlock SIM Network Alcatel Idol 4

Hi,

 

I had a Smart Mini 7, according to MyVodafone space, and I was offered an Alcatel Idol . I was given a code to unlock the phone by the former proprietary, but it did not work. I have done multiple combinations, thinking it was the PUK, the PIN or other things that I was asked, and.... I am at my last attempt before locking! Yes I know, I should have found this forum before.

 

How can I do to have my SIM working on this new phone?

 

Many thanks.

Share to Facebook Share to Twitter More...
Message 1 of 6 (485 Views)
Posts: 7,742
Topics: 54
Kudos: 1,061
Solutions: 205
Registered: ‎09-11-2012

Re: Unlock SIM Network Alcatel Idol 4

If you got the phone second hand from someone else then only the previous owner can request the unlock code for security reasons.

How did you come by the phone? Was it a work phone?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 2 of 6 (481 Views)
Moderator
Posts: 386
Registered: ‎07-06-2018

Re: Unlock SIM Network Alcatel Idol 4

Hi there,

 

Cookie would be correct in advising that only the Vodafone customer, who was the original owner of the handset, can request the unlock code.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 3 of 6 (479 Views)
Poster
Posts: 2
Registered: ‎12-06-2018

Re: Unlock SIM Network Alcatel Idol 4

Hi all,

 

Thank you for your answers.

 

The previous owner did ask for a code, but unfortunately it is not working.

Share to Facebook Share to Twitter More...
Message 4 of 6 (439 Views)
Posts: 7,742
Topics: 54
Kudos: 1,061
Solutions: 205
Registered: ‎09-11-2012

Re: Unlock SIM Network Alcatel Idol 4

You'd need to get them to request it again I'm afraid. This is both a security and data protection issue. Imagine if the phone had been stolen and the thief could get it unlocked? Only the original owner can request the code.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 5 of 6 (437 Views)
Moderator
Posts: 4,757
Registered: ‎01-11-2016

Re: Unlock SIM Network Alcatel Idol 4

Hi there,

 

I'm afraid Cookie is correct, if the network unlock code that you received is not working, you would need to revert back to the seller of this device. I'm really sorry we couldn't be of further assistance here.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 6 of 6 (420 Views)