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Posts: 5
Registered: ‎12-06-2018

Complaint - teach support not replying

Posted from Apple iPhone
I have replied to tech supports email from July - I have not got any response & my issue is still ongoing.
Can you let me know what the complaints email address is & I will forward the emails to them.
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Registered: ‎09-11-2012

Re: Complaint - teach support not replying

[ Edited ]

Can you describe the issue here. Vodafone do not use emails for support or complaints. Otherwise the complaints process can be found here:

https://n.vodafone.ie/aboutus/code/customers/complaints.html

 

To escalate beyond the initial complaint have a read of yoru code of rights:

https://n.vodafone.ie/aboutus/code.html#Rights

 

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
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Registered: ‎12-06-2018

Re: Complaint - teach support not replying

Posted from Apple iPhone
My sure signal box has not been working since May, I was assured they had the problem fixed on 1st August but I still can’t get phone calls in the house.
I have emailed tech support back to the email address they had emailed me on but no one has got back.
This is getting very frustrating, I have tried ringing but also to no avail
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Posts: 7,670
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Registered: ‎09-11-2012

Re: Complaint - teach support not replying

Mods wont be back until tomorrow to help.

 

If you cannot wait you could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
Posts: 5
Registered: ‎12-06-2018

Re: Complaint - teach support not replying

Posted from Apple iPhone
Thanks for reply 😊
I’ll wait for Mod to get back to me tomoro.
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Moderator
Posts: 355
Registered: ‎07-06-2018

Re: Complaint - teach support not replying

Hi there,

 

We're sorry to hear about the poor service and that the issue is still ongoing.

 

Can you please PM us the below details and we can take a look?

 

Mobile number:

Date of Birth:

Your email address:

Email inbox you were communicating with:

 

Thanks,
Liam

 

 

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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