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Poster
Posts: 3
Registered: ‎24-04-2012

Re: Age restrictions

Posted from Apple iPhone
Hi could u please lift the age restrictions for me. I'm a bill pay customer
Thanks
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Message 161 of 187 (3,991 Views)
Moderator (Retired)
Posts: 134
Registered: ‎24-09-2014

Re: Age restrictions

Hi there,

 

In order for me to remove any age restriction, please send me a PM with the following information:

 

Name:
Mobile number:
Address:
DOB:

If I've requested details through PM, include a link to your thread when you send the PM - due to the amount of queries I deal with, PMs without a link to your thread will not be answered. Thanks
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Message 162 of 187 (3,968 Views)
Poster
Posts: 1
Registered: ‎14-01-2015

Re: Age restrictions

Posted from Generic Android 4.0
Hi, i've already written a letter to someone, but just in case i write to here too. I have problem with opening some page in the browser. Could u fix it for me please. Thanks
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Message 163 of 187 (3,836 Views)
Moderator (Retired)
Posts: 341
Registered: ‎24-09-2014

Re: Age restrictions

Hi @ludi85 

 

We have refreshed your settings our end.  If you turn the phone off then back on you should be good to go.


Thanks.

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Message 164 of 187 (3,819 Views)
Poster
Posts: 1
Registered: ‎15-07-2011

Re: Age restrictions

Hi

 

Can you please lift the age restrictions for me. I'm a bill pay customer.

 

Thanks

Eddie

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Message 165 of 187 (3,549 Views)
Moderator (Retired)
Posts: 246
Registered: ‎24-09-2014

Re: Age restrictions

Good morning Dodger

 

Thank you for your message. I have that sorted for you now. If you just power your phone off and back on again you are good to go.

 

Thanks,

Sharon

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Message 166 of 187 (3,521 Views)
Poster
Posts: 3
Registered: ‎08-12-2011

Re: Age restrictions

Posted from Generic Android 5.0 Tablet

Hi, can I get the age restriction lifted please. Thank you !

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Message 167 of 187 (3,079 Views)
Moderator (Retired)
Posts: 1,726
Registered: ‎24-09-2014

Re: Age restrictions

Hi there,

 

That's done for you now. Just restart the phone and you're good to go.

 

Regards

 

Sean

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Message 168 of 187 (3,074 Views)
Poster
Posts: 1
Registered: ‎07-11-2015

Re: Age restrictions

Posted from Generic Android 2.0
Can u lift the restrictions on my account please
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Message 169 of 187 (2,312 Views)
Posts: 7,664
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Age restrictions

If you're bill pay a mod can do it for you tomorrow. If you're pre pay you need to drop into a store with photo ID proving age and they can get it lifted for you.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 170 of 187 (2,309 Views)
Moderator
Posts: 1,639
Registered: ‎14-09-2015

Re: Age restrictions

Hi there,

If you restart your phone that should be fixed for you now.

Thanks.
Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 171 of 187 (2,302 Views)
Poster
Posts: 6
Registered: ‎13-11-2015

Re: Age restrictions

Posted from Samsung SM-G901F
Hi can you pls remove the age restriction on my account?
Thanks
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Message 172 of 187 (2,267 Views)
Moderator
Posts: 1,639
Registered: ‎14-09-2015

Re: Age restrictions

Hi there,

If you restart your phone that should be fixed for you now.

Thanks.
Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 173 of 187 (2,257 Views)
Poster
Posts: 6
Registered: ‎13-11-2015

Re: Age restrictions

Posted from Samsung SM-G901F
Hi Heather
This is still blocked.
I don't understand why a restriction would be put in place on a contract???
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Message 174 of 187 (2,252 Views)
Moderator
Posts: 1,639
Registered: ‎14-09-2015

Re: Age restrictions

Hi,

I've asked our tech team to take a look into this further for you.

Thanks.
Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 175 of 187 (2,234 Views)
Poster
Posts: 6
Registered: ‎13-11-2015

Re: Age restrictions

Posted from Samsung SM-G901F
Thanks
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Message 176 of 187 (2,231 Views)
Poster
Posts: 6
Registered: ‎13-11-2015

Re: Age restrictions

Posted from Samsung SM-G901F
This issue still isn't resolved! It's getting a bit ridiculous. I can't even access a Web page for cinema listings as the content is unsuitable to person's under 15!!!!!
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Message 177 of 187 (2,218 Views)
Poster
Posts: 6
Registered: ‎13-11-2015

Re: Age restrictions

Posted from Samsung SM-G901F
This still has not been resolved! Pls give me an update urgently!
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Message 178 of 187 (2,202 Views)
Poster
Posts: 5
Registered: ‎28-08-2018

Re: Age restrictions

Age Restriction Bar

 

 

Is it possible to remove the age restriction bar from my mobile phone account?

 

I have made the same request via Vodafone Chat and was assured it had been lifted and it hasn't.

 

I went to the same Vodafone Shop twice in the past fortnight with Passport ID and was assured it would be lifted with 24 hr, but it wasn't.

 

I was given the Vodafone email address by Vodafone Chat and was asked to send my details and along with this I sent a scan of my Passport Photo ID - I was assured by Vodafone Chat it would be sorted within 72 hours - that was last Friday week and nothing has happened since - and no response to the email either.

 

I'm on a monthly bill pay account.

 

If the restriction bar can be lifted could you please let me know.  

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Message 179 of 187 (356 Views)
Posts: 7,664
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Age restrictions

You need to go back to the store and do it there if you're PAYG. Dont leave until it;s done as it's an instant fix.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 180 of 187 (354 Views)