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Posts: 22,099
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Registered: ‎10-08-2009

Re: Age restrictions

Hiya,
Could you restart the phone and try facebook.com for me, let me know if there are any errors.

 

Thanks,

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Message 81 of 187 (6,421 Views)
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Registered: ‎08-01-2014

Re: Age restrictions

Its good. Thanks

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Message 82 of 187 (6,419 Views)
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Registered: ‎16-01-2014

Re: Age restrictions

I changed to bill pay a few days ago and I have this age restriction in most of the websites I try to access.

 

I've called 1907 and the operator said it was removed but it keeps comming up.

Can you please remove it?

 

Thanks a lot!

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Message 83 of 187 (6,411 Views)
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Registered: ‎13-10-2012

Re: Age restrictions

Posted from Apple iPad
Hi,
There is an age restriction on my new mobile. How can I get this unlocked? Thanks,

Rob.
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Message 84 of 187 (6,402 Views)
Posts: 22,099
Topics: 48
Kudos: 530
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Registered: ‎10-08-2009

Re: Age restrictions

Hiya,
Could you both restart, and let me know if you can access facebook.com please?

 

Thanks,

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Message 85 of 187 (6,397 Views)
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Registered: ‎13-10-2012

Re: Age restrictions

Posted from Apple iPhone
Thanks Daz works now.
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Message 86 of 187 (6,395 Views)
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Registered: ‎23-01-2014

Re: Age restrictions

Posted from Samsung GT-I9100
Please remove my age restriction thanks
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Message 87 of 187 (6,389 Views)
Posts: 22,099
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Registered: ‎10-08-2009

Re: Age restrictions

Hiya,
That's all done for you now.

 

Thanks,

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Message 88 of 187 (6,387 Views)
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Posts: 14
Registered: ‎31-01-2013

Re: Age restrictions

Hi can you please remove my age restrictions?

 

Thanks

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Message 89 of 187 (6,279 Views)
Posts: 22,099
Topics: 48
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Registered: ‎10-08-2009

Re: Age restrictions

Hiya,
Thats all done for you now.

 

Thanks,

Learn all about our new forum, right here .
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Message 90 of 187 (6,270 Views)
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Registered: ‎11-02-2014

Re: Age restrictions

Hi, can I have the age restrictions removed from my account please?

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Message 91 of 187 (6,211 Views)
Posts: 22,099
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Registered: ‎10-08-2009

Re: Age restrictions

Sure thing, that's done for you now.

 

Thanks,

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Message 92 of 187 (6,204 Views)
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Posts: 3
Registered: ‎02-01-2014

Re: Age restrictions

Hi,

 

I am getting the XMP blocked message. I'm on Bill Pay. Can this be removed please?

Thanks

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Message 93 of 187 (6,168 Views)
Posts: 22,099
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Registered: ‎10-08-2009

Re: Age restrictions

Absolutely - that's sorted for you now.

 

Thanks,

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Message 94 of 187 (6,153 Views)
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Registered: ‎02-01-2014

Re: Age restrictions

Hi i still have pages blocked. Smiley Sad

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Message 95 of 187 (6,121 Views)
Posts: 22,099
Topics: 48
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Registered: ‎10-08-2009

Re: Age restrictions

Hiya,
What are the URLs you're not able to access - and does Facebook.com open for you?

 

Thanks,

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Message 96 of 187 (6,089 Views)
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Posts: 1
Registered: ‎14-03-2014

Re: Age restrictions

Daz,

 

I've already gone into my local store and they've told me my age is already at 18 on the system and that if I have any problems to phone customer care. I was still getting the "Access denied. This content is unsuitable for persons under the age of 15. If you are a Prepay customer and over 15 and under 18 please talk to your parent or guardian about verifying your age. If you are over 18 please bring proof of your age to a Vodafone Agent for Age Verification. Valid proof of age can be one of the following: Passport, Driving Licence or National Age Card. If you are on a Pay Monthly account please contact the person who pays the bill" message so I phoned CC and went though the procedure but I'm still unable to access Facebook, YouTube, Spin SW and so on. Was just wondering can you be able to resolve this issue for me?

 

Many thanks,

Paul.

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Message 97 of 187 (6,082 Views)
Posts: 7,664
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Registered: ‎09-11-2012

Re: Age restrictions

A mod can sort it out but they wont be back on until Tuesday I'm afraid.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 98 of 187 (6,079 Views)
Posts: 22,099
Topics: 48
Kudos: 530
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Registered: ‎10-08-2009

Re: Age restrictions

@PaulK328 - apologies, your profile is still set at 'universal' which is the under 15s one.

The only place this can be changed is in store - it needs to be on 'restricted over 18' to access other types of content.

 

Thanks,

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Message 99 of 187 (6,046 Views)
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Posts: 1
Registered: ‎22-08-2012

Re: Age restrictions

Can you please remove the age restriction from my phone,

Thanks 

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Message 100 of 187 (5,952 Views)