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Registered: ‎10-08-2009
Accepted Solution

Age restrictions

Hi folks,
If you're a Billpay customer, and currently have an age restriction message popping up on your phone, just post in this thread and a moderator will follow up to have this removed for you.

If you're a Pay As You Go customer, just pop into any Vodafone Ireland store with photo ID confirming you're over 18, and the store staff can remove this restriction for you while you wait.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
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Message 1 of 187 (9,901 Views)
Poster
Posts: 2
Registered: ‎24-01-2013

Re: Age restrictions

Please remove age restriction, thank you

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Message 2 of 187 (9,264 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: Age restrictions

Hi there Johan,

A moderator will do this for you since you are bill-pay Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Message 3 of 187 (9,257 Views)
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Registered: ‎07-10-2009

Re: Age restrictions

Hi Johan,

 

I've raised a case on this to IT as there's an issue with your profile.

As soon as they resolve it I'll post back

Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
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Message 4 of 187 (9,252 Views)
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Posts: 1
Registered: ‎08-02-2013

Re: Age restrictions

Posted from Toshiba AT200
Hi, can I get the age restriction lifted please.
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Message 5 of 187 (9,225 Views)
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Posts: 1
Registered: ‎10-02-2013

Re: Age restrictions

Posted from Samsung GT-I9000
Can you please remove restriction on my account? Many thanks
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Message 6 of 187 (9,213 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: Age restrictions

Hi there ElaineR,

Yes a moderator can lift the restriction from your account if you are bill-payer(Tomorrow Monday), if not you will need to go to a Vodafone store bring identification(Passport Photograph or Driver Licence) and they will lift the restriction.

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Message 7 of 187 (9,211 Views)
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Registered: ‎07-10-2009

Re: Age restrictions

[ Edited ]

kevjm wrote:
Hi, can I get the age restriction lifted please.


Hi Kev,

 

If you pop into any Vodafone store with a Passport or Drivers Licence to verify your age they'll update your profile for you instantly.

Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
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Message 8 of 187 (9,202 Views)
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Registered: ‎07-10-2009

Re: Age restrictions

Hi Elaine,

 

I've updated that for you now. If you power off/on you should be fine.

 


ElaineR wrote:
Can you please remove restriction on my account? Many thanks



Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
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Message 9 of 187 (9,199 Views)
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Registered: ‎14-06-2009

Re: Age restrictions

Ah **bleep** - Just updated my address on MyVodafone and the UNder 18 profile has kicked in again........ Can i also get mine swapped back to the 18+ please? Smiley Happy

digi-expert.JPG 

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Message 10 of 187 (9,196 Views)
Poster
Posts: 1
Registered: ‎18-03-2013

Re: Age restrictions

Hi,

 

I am getting the XMP blocked message. I'm on Bill Pay. Can this be removed please?

 

Thanks

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Message 11 of 187 (9,122 Views)
Posts: 22,099
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Registered: ‎10-08-2009

Re: Age restrictions

Hiya,

That should be fixed up for you now, you may just need to restart the phone.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 12 of 187 (9,114 Views)
Poster
Posts: 5
Registered: ‎25-03-2013

Re: Age restrictions

Hi,

 

I am getting the age restriction message. Please fix this. I am bill pay.

 

Thanks.

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Message 13 of 187 (9,097 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: Age restrictions

Hi there dallen,

Daz will be able to disable this when he sees the post Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Message 14 of 187 (9,096 Views)
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Posts: 5
Registered: ‎25-03-2013

Re: Age restrictions

Cheers.

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Message 15 of 187 (9,097 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: Age restrictions

No bother Smiley Happy
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Message 16 of 187 (9,096 Views)
Poster
Posts: 5
Registered: ‎25-03-2013

Re: Age restrictions

Hi, Any update on this request?

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Message 17 of 187 (9,074 Views)
Valued Poster
Posts: 2,383
Registered: ‎18-10-2012

Re: Age restrictions

Hi there dallen,

Daz hasn't been online since yesterday but probably Paul (Community Manager) will take this up-hand Smiley Happy

Thanks,
Sadiq Redmond,

Welcome to Vodafone and the eForum.
Please set up a thread if you need help with a query. Did I help you with your query? Then Please Click the Thumbs Up Button and Solution Solved As Helping You Can Help Others. - Owner of: iPhone 4s/5/5s /Blackberry Q10/Curve 9320/Vodafone Smart 1 and Samsung Galaxy S3. Don't PM Me Personal Details. And Yes I'm a Astronomer and a Physicist
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Message 18 of 187 (9,068 Views)
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Registered: ‎07-10-2009

Re: Age restrictions

Hi Dallan,

 

I see you got sorted with one of the chat team.

 

Give me a shout if you need anything else.

 

Paul.

Vodafone Community Manager
Learn all about our new forum, right here .
Click here for our Service Charter.
If I've requested details via a Private Message, please include a link to your thread when sending these over - due to the volume of queries, unrequested PMs may not be answered.
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Message 19 of 187 (9,068 Views)
Poster
Posts: 2
Registered: ‎26-03-2013

Re: Age restrictions

Posted from Samsung GT-I9000
Please remove this block from my account
Thanks
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Message 20 of 187 (9,061 Views)