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Poster
Posts: 5
Registered: ‎28-08-2018

Re: Age restrictions

Posted from Samsung SM-J320FN
I'm not PAYG.... if you read my post above i am on a monthly bill pay.... not PAYG.... I've been to the shop twice and was told it would be sorted within 24 hours.
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Message 181 of 187 (283 Views)
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Registered: ‎09-11-2012

Re: Age restrictions

Mods should be able to sort it today for you.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 182 of 187 (277 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: Age restrictions

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 183 of 187 (270 Views)
Poster
Posts: 5
Registered: ‎28-08-2018

Re: Age restrictions

I posted a request on this thread last week to have the age bar lifted from my account and passed all the details as requested by PM.

 

I have heard nothing back. I went to Vodafone Grafton Street today for the third time in four weeks on this issue. Was told there was nothing they could do.

 

At this stage, after 4 weeks of requesting it to be removed, I assume now that there will be no change.

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Message 184 of 187 (229 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: Age restrictions

Hi Martin,

 

Sincere apologies for the delay in responding, I have sent you a PM on this.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 185 of 187 (224 Views)
Poster
Posts: 5
Registered: ‎28-08-2018

Re: Age restrictions

Posted from Samsung SM-J320FN
Hello Ashling I see the bar has just been lifted. Many Thanks for your help. Rgds Martin
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Message 186 of 187 (219 Views)
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Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: Age restrictions

That's really great to hear, thanks so much for letting me know and once again, I'm really sorry that you experienced a delay in having this issue resolved.

 

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 187 of 187 (218 Views)