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Posts: 1
Registered: ‎17-09-2014

Re: Age Verification

[ Edited ]

I have also been getting this message ever since I switched from pre-pay to bill-pay a few months ago. I have even gone into the store in Cork to have it removed, where I was put on the phone to customer services (for about 20 minutes) and the issue is still not resolved.

Can someone here fix it please?

Cheers,

Anthony

 

EDIT: I found this thread through the search function and only just now spotted that it's in the Nokia section, my apologies (my phone is a Samsung Galaxy S3 mini, although I don't think the type of phone should make a difference in this situation).

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Message 21 of 36 (6,462 Views)
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Registered: ‎10-08-2009

Re: Age Verification

Hi there,
That's fixed up now - feel free to drop by if you need anything else though.

Thanks,

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Message 22 of 36 (6,456 Views)
Poster
Posts: 1
Registered: ‎12-02-2015

Re: Age Verification

Posted from Samsung SM-G900F

I've verified my age in store, restarted the phone and nothing has happened regarded the age verification. Been back in store and was instructed to ring customer care which I duly did only to be informed to go back in store. Can you do anything to help?

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Message 23 of 36 (3,933 Views)
Moderator (Retired)
Posts: 341
Registered: ‎24-09-2014

Re: Age Verification

Hi @peterg96 

 

Only stores can change the access profile foc PAYG customers. This is done by visiting a store and showing identification to verify your age.  I do apologise if this was not successfully completed when you last visited the store but I would be unable to change your profie here.  This can only be done in store.


Thanks,

Steven

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Message 24 of 36 (3,921 Views)
Poster
Posts: 1
Registered: ‎01-01-2016

Re: Age Verification

Posted from Apple iPhone

Blocked from some sites and I'm 18 please sort this.

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Message 25 of 36 (3,328 Views)
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Registered: ‎09-11-2012

Re: Age Verification

If you're bill pay then mods can sort you out on Monday. PAYG customers must drop into a store with photo ID to prove their age and then the block can be lifted.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 26 of 36 (3,327 Views)
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Registered: ‎10-08-2009

Re: Age Verification

Hi there,
As Cookie notes, you're a PAYG customer, so this restriction needs to be lifted by a store.

Thanks,

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Message 27 of 36 (3,311 Views)
Poster
Posts: 1
Registered: ‎09-08-2016

Re: Age Verification

Hi

I'm having a problem with age restriction too, even though my 

date of birth appears in my details (I'm 24).

 

Can anyone help?

Thanks

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Message 28 of 36 (2,894 Views)
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Registered: ‎09-11-2012

Re: Age Verification

Please see my earlier post.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 29 of 36 (2,892 Views)
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Registered: ‎10-08-2009

Re: Age Verification

Hi there,
As Cookie mentions, you'd need to pop into a store with photo ID to get this restriction lifted.

Thanks,

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Message 30 of 36 (2,890 Views)
Anonymous
Posts: 0

Re: Age Verification

Posted from Samsung SM-J320FN
I'm having this problem too, it doesn't happen sometimes and then out of nowhere it'll block sites that I visit regularly, I'm 19
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Message 31 of 36 (875 Views)
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Registered: ‎09-11-2012

Re: Age Verification

Posted from Generic Android 2.0
If you're a payg Customer you must drop into a store with photo ID to get the block lifted.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 32 of 36 (871 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: Age Verification

Hi there,

 

Cookie is spot on, if you're set up on a Pay as You Go account, you would need to drop into your nearest Vodafone store and present valid photo ID in order to have this restriction removed from your profile.

If you're a bill pay customer, can you please private message (via the link in my signature) over the below info and I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

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Message 33 of 36 (841 Views)
Poster
Posts: 1
Registered: a month ago

Re: Re:Age Verification

Hi, I have been having the same problem, i.e. not being able to access several websites due to age restrictions (I am 20).  Is it possible to fix this issue without having to visit a Vodafone store as my nearest one isminutes away.

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Message 34 of 36 (233 Views)
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Registered: ‎09-11-2012

Re: Re:Age Verification

If you're PAYG you MUST go to a store to sort it out I;m afraid. No other option as you must use photo ID to get the block removed.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 35 of 36 (232 Views)
Highlighted
Moderator
Posts: 1,639
Registered: ‎14-09-2015

Re: Re:Age Verification

Thanks Cookie Smiley Happy

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Message 36 of 36 (221 Views)