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Regular
Posts: 67
Registered: ‎03-02-2010

XMP Blocked

Good morning 

 

Since Friday I have being getting XMPBlocked messages when trying to access websites via 3G and 4G. I have previously accessed these websites without any issues. It started off with one website and then over the weekend other websites have been blocked. 

 

I can access them via wifi.

 

I have been onto the online chat support 3 times and they said there is no issue with my account. They told me to restart my phone which I did each time along with clearing my browser history but I am still having the isses.

 

Can you have a look at it please?

 

Thanks

 

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Message 1 of 11 (168 Views)
Posts: 21,860
Topics: 39
Kudos: 571
Solutions: 485
Registered: ‎10-08-2009

Re: XMP Blocked

Hi there,
Could you restart the phone one more time, and try it now - if the issue persists, could we ask that you private message (via the link in my signature) over the below info, we can look into this for you?

Mobile number:

Address:

Date of birth:

Link to your thread or post:
URL for each website you can't access:

 

Thanks

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 2 of 11 (136 Views)
Regular
Posts: 67
Registered: ‎03-02-2010

Re: XMP Blocked

Still getting the error so I have sent a PM.

Thanks

 

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Message 3 of 11 (133 Views)
Posts: 21,860
Topics: 39
Kudos: 571
Solutions: 485
Registered: ‎10-08-2009

Re: XMP Blocked

Thanks, I've escalated this for you.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 4 of 11 (129 Views)
Poster
Posts: 1
Registered: ‎27-03-2017

Re: XMP Blocked

Posted from Apple iPhone
Hi, I am also getting blocked from websites that I previously could access with no issue. This just started this morning. I tried live chat twice and they just refreshed my account and told me to restart he phone but it didn't fix the issue. Can you remove this block from my account please?
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Message 5 of 11 (121 Views)
Posts: 21,860
Topics: 39
Kudos: 571
Solutions: 485
Registered: ‎10-08-2009

Re: XMP Blocked

Hi there,
Could you send over a private message with the same details as above please?
 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 6 of 11 (112 Views)
Poster
Posts: 3
Registered: ‎12-08-2014

Re: XMP Blocked

Hello there,
I am also XMP blocked from many websites. I believe it is because of an age restriction but I am now 19 so I hope this can be lifted. Could I get help with this?
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Message 7 of 11 (88 Views)
Poster
Posts: 1
Registered: 2 weeks ago

Re: XMP Blocked

hi, 

Im having trouble using my internet, xmp blocked had appeared on numerous sites im trying to access.

can this be resolved?

 emily

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Message 8 of 11 (51 Views)
Posts: 6,156
Topics: 54
Kudos: 1,013
Solutions: 163
Registered: ‎09-11-2012

Re: XMP Blocked

Posted from Android 2.0
A block needs to be lifted. If you're payg then you must go to a store with photo ID to prove age and ask them to lift it. If you're Bill Pay then mods can sort it later this morning.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 9 of 11 (46 Views)
Highlighted
Regular
Posts: 67
Registered: ‎03-02-2010

Re: XMP Blocked

It's now three weeks since I reported this issue and I am still experiencing it on certain sites.

 

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Message 10 of 11 (25 Views)
Regular
Posts: 67
Registered: ‎03-02-2010

Re: XMP Blocked

Any update on this, it's beem a month now and I am still getting the error.

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Message 11 of 11 (2 Views)