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Posts: 12
Registered: ‎01-12-2017
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Follow up email for order

Posted from Apple iPad

Hi, I purchased a phone through your online store, a s can honestly say it’s been the most stressful purchase I ever made. 

My payment details page never loaded, and I never received a confirmation email either. Payment has gone out of my account  Shop won’t let me collect phone without the email, trying to get it sorted out is an absolute nightmare.

NEVER AGAIN.

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Message 1 of 17 (1,066 Views)
Moderator
Posts: 4,713
Registered: ‎01-11-2016

Re: Follow up email for order

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Email address:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 2 of 17 (1,008 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPad
I can honestly say this was the WORST experience I've ever had in online shopping! No satisfaction whatsoever in what should have been a simple process. I couldn't get anyone to send what I should have received when I purchased the phone, an email confirming My purchase. No one seemed to capable of getting me the email, my payment has gone out of my account I have a text telling me the phone was dispatched, I have the order no, but no email!. The shop won't hand it over with out that,. I spent an hour talking to someone from customer services who promised she would get it sorted, guess what She hasn't , I haven't heard anything since. Live chat weren't much better, set me a copy of our conversation Said it would do, shop won't accept it. I feel like I'm banging my head of a brick wall, there's nobody who can help. In the end I told then to send it back and refund me my money, I hope that goes smoothly. Absolutely dreadful service, how hard is it to resend an email. Never again, and Vodafone customer care service is dreadful, everyone has a different solution, but no one actually Could do anything.
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Message 3 of 17 (984 Views)
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Registered: ‎09-11-2012

Re: Follow up email for order

Did you check your spam folder?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 4 of 17 (974 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPhone
I have done all that, it's not there, and no one seems to be able to send. Ridiculous
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Message 5 of 17 (967 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPhone
At this stage I just want my money refunded.
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Message 6 of 17 (966 Views)
Moderator
Posts: 4,713
Registered: ‎01-11-2016

Re: Follow up email for order

Hi there,

 

I'm sorry to hear this, if you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Delivery address selected:

Email address:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 7 of 17 (951 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPad
Hi Ashling, pm sent thanks, hope you help.
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Message 8 of 17 (945 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPhone
Still waiting to here about my refund!!
Absolutely ridiculous,
I want refunded immediately,
This mess is not my fault.
Customer care promised to sort it out in 24 hrs,
Well 72 hrs later, in no further forward.
It's not my fault I can't collect the phone, so I want my refund today!!
There must be somebody in Vodafone that can sort this out.
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Message 9 of 17 (928 Views)
Moderator
Posts: 4,713
Registered: ‎01-11-2016

Re: Follow up email for order

Hi there,

 

I am currently chasing this up with the store manager, as soon as I have further details, I will contact you immediately.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 10 of 17 (923 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPhone
At this stage I just want my money back.
The shop can't do anything or so they have told me, ihas to be the email and apparently Vodafone don't resend emails!!
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Message 11 of 17 (915 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Hi, could someody please tell me what i have to do to get a refund ?.

its getting beyond a joke now, or at least put me in touch with someone who knows what they are doing.

Last time I called customer services they gave me a tracking no  for the phone, told me to call An Post and 

get them to track the phone, it was the tracking no for the phones delivery to the shop.!! 

Which I can't collect as I don't have the email,

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Message 12 of 17 (890 Views)
Poster
Posts: 12
Registered: ‎01-12-2017

Re: Follow up email for order

Posted from Apple iPhone
Still no news on my refund. Shop sent the phone back last Thursday.
Contacted Consumer rights, according to them Vodafone are in breach of CRD as i never received an email confirming my order and I should be refunded immediately,
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Message 13 of 17 (878 Views)
Poster
Posts: 1
Registered: ‎17-09-2018

Re: Follow up email for order

This is happening me currently! I cannot get anyone to help me online or resend the email. It is ridiclous!!

 

 

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Message 14 of 17 (158 Views)
Posts: 7,676
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Follow up email for order

Can you explain your issue in more detail please.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 15 of 17 (144 Views)
Posts: 3,516
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Registered: ‎14-06-2009

Re: Follow up email for order


@aoifemolihan wrote:

This is happening me currently! I cannot get anyone to help me online or resend the email. It is ridiclous!!

 

 


 

To add an additional question, how have you tried to contract them online exactly and what were you advised?

 

 

digi-expert.JPG 

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Message 16 of 17 (143 Views)
Highlighted
Moderator
Posts: 4,713
Registered: ‎01-11-2016

Re: Follow up email for order

Hi Aoife,

 

I have responded to your PM!

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 17 of 17 (140 Views)