My Vodafone

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Posts: 1
Registered: ‎18-09-2018

Account Inactive (Reactivation?)


I stopped using a vodafone, year-long contract about 3 weeks ago. I've tried to get into the My Vodafone account since to top up since I know not doing so within a six month period can result in losing your number. However, when I attempt to log in, I was given an error message saying my account is inactive. It gave me this error code: UNIQUE_ERROR_CODE : MyzGb7hMnpnL3Nv26Q20gzxKDz4yBv2mnCYMzDTprlW7l64TCDJ2!

Is there a way for me to reactivate my account?




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Posts: 7,676
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Registered: ‎09-11-2012

Re: Account Inactive (Reactivation?)

Are you on PAYG now or contract? i.e did you request to move to PAYG?
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Posts: 4,713
Registered: ‎01-11-2016

Re: Account Inactive (Reactivation?)

Hi Sean,


If you could private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number:


Date of birth:

SIM card number (this is the long number printed on your SIM card):

Link to your thread or post:




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