Search in Community:
Reply
Poster
Posts: 6
Registered: ‎21-12-2017

reactivation of sim card

Hi, I need my sim card to be reactivated so it works when i return to ireland tomorrow. 

Share to Facebook Share to Twitter More...
Message 1 of 11 (512 Views)
Posts: 22,099
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: reactivation of sim card

Hi there,

If you private message (via the link in my signature) over the below info, I can look into this for you?
 

Mobile number:
SIM card number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 2 of 11 (509 Views)
Poster
Posts: 6
Registered: ‎21-12-2017

Re: reactivation of sim card

Ok sent

Share to Facebook Share to Twitter More...
Message 3 of 11 (505 Views)
Posts: 22,099
Topics: 48
Kudos: 530
Solutions: 492
Registered: ‎10-08-2009

Re: reactivation of sim card

Hi there,
Apologies, we can only switch back on a number that has been disconnected a maximum of 6 months - this one has been disconnected for over a year, so has already entered a recycling process.

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 11 (502 Views)
Poster
Posts: 6
Registered: ‎21-12-2017

Re: reactivation of sim card

Hi Daz, 

 

I would like to reactiviate the number that was entered into the recycling process (business cards, banks etc. are still attached to that number). 

 

Please kindly advise on the process. 

 

Best regards, 

Aaron

Share to Facebook Share to Twitter More...
Message 5 of 11 (400 Views)
Posts: 7,670
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: reactivation of sim card

Vodafone can reuse numbers that have been inactive for long periods as per their T&C's:
http://www.vodafone.ie/terms/prepay/

Numbers and SIM Card
You shall not have any proprietary rights whatsoever in any mobile phone number allocated to you by Vodafone. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to you or any other name, code or number whatsoever associated with the Service.

You may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to your account.

If the equipment remains inactive or no call credit is applied for a period of 8 months or such other period as Vodafone may advise, all unused Call credit will be lost.

 

If the number has entered recycling it is unlikely that it could be recovered. 8 months since last top up would be deemed sufficient for someone who actually wanted to keep their number.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 6 of 11 (396 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: reactivation of sim card

Hi there,


As mobile numbers are a limited resource, Vodafone is required, under numbering regulations to recycle all numbers that have been disconnected for over 6 months. These numbers are then re-assigned to new packs and distributed to our retail channels.

As the number in question has been disconnected for more than 12 months, it would not be possible to reconnect you on this number. However, you can purchase a Sim Pack with a brand new number through a Retail Store or on the Online Store on vodafone.ie.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 7 of 11 (384 Views)
Poster
Posts: 6
Registered: ‎21-12-2017

Re: reactivation of sim card

Thanks for the information. Is it possible to try reassign the number so I can use it? I have had the number for over 15 years and is tied to banking and other applications. 

Share to Facebook Share to Twitter More...
Message 8 of 11 (368 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: reactivation of sim card

I'm afraid we would be unable to reassign this number back to you, once a mobile number has been recycled back into our system; our system does not give us the option to cherry pick - numbers are selected at random by our system if a customer requires a new Vodafone mobile number.
 

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 9 of 11 (366 Views)
Poster
Posts: 6
Registered: ‎21-12-2017

Re: reactivation of sim card

ok thanks for the info. one last question, regarding vodafone x - how do I avail of these offers? 

Share to Facebook Share to Twitter More...
Message 10 of 11 (364 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: reactivation of sim card

Once you have an active Vodafone SIM card and mobile number, simply follow this link > click on the "Select this plan" tab and then follow the opt in instructions attached to the Vodafone X offer you would like to avail of.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 11 of 11 (362 Views)