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Posts: 1
Registered: ‎15-08-2016

Vodafone ID not accepting my number?

Hi I recently switched to Vodafone from Three and I have been attempting to purchase a Spotify add on for my phone, however it keeps asking for my number for a Vodafone ID but when I input it it says your number is not a Vodafone number? can anyone tell me what I am doing wrong?

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Message 1 of 53 (2,348 Views)
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Registered: ‎10-08-2009

Re: Vodafone ID not accepting my number?

Hi there,
Could you try this over mobile data, rather than WiFi - it should then recognise your number.

Thanks,

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Message 2 of 53 (2,332 Views)
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Posts: 1
Registered: ‎29-01-2018

Re: Vodafone ID not accepting my number?

Posted from Samsung SM-J530F
I have the same issue. I am using my data but I kept my 083 number from 3. Could this be the cause of the issue?
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Message 3 of 53 (1,754 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi there,

 

I can confirm that this issue has been highlighted and is currently under investigation with our escalations team. Apologies for any inconvenience caused.

 

Thanks,

Ashling

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Message 4 of 53 (1,742 Views)
Poster
Posts: 1
Registered: ‎31-01-2018

Re: Vodafone ID not accepting my number?

Having the same issue. Not recognising my 085 number over mobile data all of a sudden even though I've been with vodafone for nearly a year at this stage. Can't get through the 2-step security process. Was working fine previously.

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Message 5 of 53 (1,732 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi there,

 

We are aware of an issue that is impacting the registration process to our customer’s entertainment subscriptions, this is currently under investigation but unfortunately we do not have an estimated time frame as to when this will be resolved. Please accept our sincere apologies for any inconvenience caused.

 

Thanks,

Ashling

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Message 6 of 53 (1,728 Views)
Poster
Posts: 1
Registered: ‎08-02-2018

Re: Vodafone ID not accepting my number?

This is still an issue. Why hasn't it been fixed?!?

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Message 7 of 53 (1,647 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi there,

 

I can confirm that our escalation team are working on a fix for this particular issue but unfortunately we do not have an estimated time frame as to when this will be resolved. As you are unable to access your entertainment content, I have now applied a credit refund of €5 to your account. I'm really sorry for any inconvenience caused.

 

Thanks,

Ashling

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Message 8 of 53 (1,646 Views)
Poster
Posts: 2
Registered: ‎08-02-2018

Re: Vodafone ID not accepting my number?

Hi, I am also having this issue. I have an 083 number but I have been a Vodafone customer for over a year, recently changed plan to Red Connect and wanted to add the Spotify option but it won't allow me passed the 2 step verification process. I am accessing the Vodafone website on a laptop and not my phone. Is this issue being resolved? Thanks, Leanne. 

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Message 9 of 53 (1,644 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi Leanne,

Can you try opening the following link on your phone over mobile data rather than wifi and advise us on the outcome?

https://offers.vodafone.com/ie

Thanks,

Ashling

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Message 10 of 53 (1,642 Views)
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Posts: 1
Registered: ‎11-02-2018

Re: Vodafone ID not accepting my number?

Hello Ashling,

 

I have the same problem. I already tried over mobile data, but doesn't work.

 

"If you are a Vodafone mobile customer you may have entered your number incorrectly, please check and try again"

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Message 11 of 53 (1,599 Views)
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Registered: ‎09-11-2012

Re: Vodafone ID not accepting my number?

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 12 of 53 (1,598 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi there,

 

Our tech team has advised that this issue has been highlighted and is currently under investigation with our escalations team. As you are unable to access your entertainment content, I have now applied a credit refund of €5 to your account. Please accept our sincere apologies for any inconvenience caused.

 

Thanks,

Ashling

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Message 13 of 53 (1,580 Views)
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Poster
Posts: 1
Registered: ‎13-02-2018

Re: Vodafone ID not accepting my number?

Hello,

 

I am also experiencing the same issue & cannot access Spotify Premium despite paying for it throuhg Vodafone X. Do you know when this issue will be resolved?

 

Kind regards,

Holly

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Message 14 of 53 (1,561 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi Holly,

 

Can you confirm if you are attempting to register for premium Spotify over mobile data or Wi-Fi?

 

Thanks,

Ashling

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Message 15 of 53 (1,558 Views)
Poster
Posts: 1
Registered: ‎13-02-2018

Re: Vodafone ID not accepting my number?

Posted from Sony F5321
Hello,

I also have this problem. I already tried putting in my 085 number for Spotify Premium over mobile data but it doesn't work.
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Message 16 of 53 (1,547 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

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Message 17 of 53 (1,543 Views)
Poster
Posts: 2
Registered: ‎13-02-2018

Re: Vodafone ID not accepting my number?

Hiya,

 

I have the same issue as well... I have been with Vodafone for the last few months with a 083 number. I was using Spotify with vodafone X without any issue but it does not allow me to pass 2-step process. (w/ mobile data)

 

Regards,

Mert

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Message 18 of 53 (1,518 Views)
Moderator
Posts: 4,361
Registered: ‎01-11-2016

Re: Vodafone ID not accepting my number?

Hi Mert,

 

I can confirm that this issue is currently under investigation with our escalations team. As you are unable to access your entertainment content, I have now applied a credit refund of €5 to your mobile phone account. Please accept our sincere apologies for any inconvenience caused.

 

Thanks,

Ashling

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To send me a private message, simply click here
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Message 19 of 53 (1,509 Views)
Poster
Posts: 1
Registered: ‎14-02-2018

Re: Vodafone ID not accepting my number?

I'm having this problem also. I have an "085" number and it doesn't recognise my number so can't set up spotify, even on data

Thanks

Yuliia

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Message 20 of 53 (1,483 Views)