Search in Community:
Reply
Poster
Posts: 5
Registered: ‎16-05-2018

Pay as you go top up

I topped up this morning at 8 by 20 eurp using the mobile app. It is now 11, the money is gone from my account but I still have no data and my spotify is still the free version. I top up like this the whole time and it has never taken this long.

Share to Facebook Share to Twitter More...
Message 1 of 4 (55 Views)
Posts: 7,676
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Pay as you go top up

Did you tether/use your phoen as a WiFi hotspot?
What is your APN set to under network settings?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 2 of 4 (51 Views)
Poster
Posts: 5
Registered: ‎16-05-2018

Re: Pay as you go top up

I topped up using wifi but then turned it off and switched on the data to activate spotify as usual. Nothing has gone through, its like I didn't top up at all but the money is gone

Share to Facebook Share to Twitter More...
Message 3 of 4 (48 Views)
Moderator
Posts: 1,642
Registered: ‎14-09-2015

Re: Pay as you go top up

Hi Siobhan, 

 

If you could private message (via the link in my signature) over the below info, we can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 4 (47 Views)