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Posts: 2
Registered: ‎23-02-2018

Re: No 4g signal

Hi Ashling,

 

I have the same issue, could my network settings be also reset?

 

Regards

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Message 101 of 119 (971 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

Apologies for the delay in responding, can you confirm if you still require assistance here?

 

Thanks,

Ashling

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Message 102 of 119 (953 Views)
Poster
Posts: 2
Registered: ‎20-03-2018

Re: No 4g signal

Posted from Nokia TA-1020
Hi Ashling,

I'm having the same issue of lack of 4G signal. Could you reset my network settings please?
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Message 103 of 119 (904 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Ashling

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Message 104 of 119 (893 Views)
Poster
Posts: 2
Registered: ‎20-03-2018

Re: No 4g signal

Posted from Nokia TA-1020
Thanks!
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Message 105 of 119 (871 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

You're very welcome Smiley Happy

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Message 106 of 119 (870 Views)
Poster
Posts: 1
Registered: ‎16-04-2018

Re: No 4g signal

No 4g for me. Only H+. can fix it ?

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Message 107 of 119 (828 Views)
Posts: 7,670
Topics: 54
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Registered: ‎09-11-2012

Re: No 4g signal

Have you tried restarting? Are you topped up to your plan?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 108 of 119 (823 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

Your 4G profile has now been refreshed, can you please restart your handset and confirm if this is working for you?

 

Thanks,

Ashling 

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Message 109 of 119 (817 Views)
Poster
Posts: 1
Registered: ‎17-05-2018

Re: No 4g signal

Hi,

I am having the same problem as users below, despite contacing Live chat a few times, they tried to activate it and still not working, all is I have is LTE/3G/2G autocpnnect or 3g, 2g only

 

I have purchased an add on but hasn';t helped, can you see if you can activate this for me?

Thanks

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Message 110 of 119 (763 Views)
Posts: 3,516
Topics: 50
Kudos: 420
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Registered: ‎14-06-2009

Re: No 4g signal


@Jmcnamara wrote:

Hi,

I am having the same problem as users below, despite contacing Live chat a few times, they tried to activate it and still not working, all is I have is LTE/3G/2G autocpnnect or 3g, 2g only

 

I have purchased an add on but hasn';t helped, can you see if you can activate this for me?

Thanks


 

Does your phone actually show at the top the 3g symbal, H symbal, H+ smybal or LTE letters.

 

I ask because i once had a phone that showed LTE constantly - LTE is 4G and more commenly used in the US. If you are showing LTE thwen you are connected to 4G.

 

This happened to me as i had a custom os flashed to my device which was buildin the US - not sure if any of that applies to you though Smiley Happy

digi-expert.JPG 

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Message 111 of 119 (753 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

Apologies for the delay in responding, can you confirm if you're still experiencing this issue?

 

Thanks,

Ashling

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Message 112 of 119 (690 Views)
Not applicable
Posts: 1
Registered: ‎13-07-2018

Re: No 4g signal

Posted from Apple iPhone
Hello, same issue here Smiley Sad
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Message 113 of 119 (583 Views)
Posts: 7,670
Topics: 54
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Registered: ‎09-11-2012

Re: No 4g signal

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 114 of 119 (581 Views)
Moderator
Posts: 355
Registered: ‎07-06-2018

Re: No 4g signal

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Liam

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Message 115 of 119 (562 Views)
Poster
Posts: 6
Registered: ‎18-07-2018

Re: No 4g signal

Posted from Huawei PRA-LX1
I also cannot get 4G signal. I am only getting H
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Message 116 of 119 (556 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Is this happening everywhere you go or in certain areas?

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 117 of 119 (555 Views)
Poster
Posts: 4
Registered: ‎23-03-2012

Re: No 4g signal

I'm having the same problem, no 4G while abroad (I'm in a pay as you go plan - 30 euro / month) been really painful in cities such as London in wich there is only 4G or 4G+ no 3G/2G. 

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Message 118 of 119 (514 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

I have responded to your PM Smiley Happy

 

Thanks,

Ashling

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Message 119 of 119 (512 Views)