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Registered: ‎29-11-2017

Re: No 4g signal

Posted from Generic Android 2.0
Hi, I recently switched to Vodafone and haven't been able to connect to 4G, despite it being enabled on my phone. Can you sort it out please?
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Message 81 of 119 (909 Views)
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Registered: ‎09-11-2012

Re: No 4g signal

What plan are you on?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 82 of 119 (900 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

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Message 83 of 119 (898 Views)
Poster
Posts: 2
Registered: ‎29-11-2017

Re: No 4g signal

That's working now, thanks!

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Message 84 of 119 (890 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

Brilliant, thanks for letting us know Smiley Happy

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Message 85 of 119 (889 Views)
Poster
Posts: 7
Registered: ‎25-01-2018

Re: No 4g signal

Hi Vodafone Support,

I am pay-as-you-go user and recently I can only get H+ but no 4g.

My device is a Moto G5S.

 

Please reactivate 4g for me as well. Thanks a lot.

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Message 86 of 119 (802 Views)
Poster
Posts: 7
Registered: ‎25-01-2018

Re: No 4g signal

Dear Vodafone Support,
I am pay-as-you-go user and I can only get H+ but no 4g.
My device is a Moto G5S.
Can you please reactivate 4g for me as well ? Thanks a lot.

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Message 87 of 119 (803 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

I have now refreshed your 4G profile, can you please restart your handset and advise if this working for you?

 

Thanks,

Ashling

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Message 88 of 119 (792 Views)
Poster
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Registered: ‎25-01-2018

Re: No 4g signal

No, still not working
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Message 89 of 119 (783 Views)
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Registered: ‎09-11-2012

Re: No 4g signal

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links. 

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 90 of 119 (777 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

I'm sorry to hear this, I have passed this on to our tech team for further review.

 

Thanks,

Ashling

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To send me a private message, simply click here
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Message 91 of 119 (755 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

Our tech team has reviewed your account and advised that the reason you're unable to connect to 4G on your handset is due to the SIM card you are currently using. If you drop into your nearest Vodafone store with valid photo ID, my colleague can issue you with a new SIM card free charge (with this SIM change, you should then be able to connect to 4G).

 

Thanks,

Ashling

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Message 92 of 119 (751 Views)
Poster
Posts: 7
Registered: ‎25-01-2018

Re: No 4g signal

Thank you so much

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Message 93 of 119 (749 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

Happy to help Smiley Happy

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Message 94 of 119 (748 Views)
Poster
Posts: 7
Registered: ‎25-01-2018

Re: No 4g signal

My SIM card has been change 15 min ago and I still can not use 4G

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Message 95 of 119 (747 Views)
Moderator
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Registered: ‎01-11-2016

Re: No 4g signal

Can you advise if the my colleagues in store activated your new SIM card (are you receiving service on your handset)?

 

Thanks,

Ashling

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Message 96 of 119 (746 Views)
Poster
Posts: 7
Registered: ‎25-01-2018

Re: No 4g signal

[ Edited ]

Your colleague in Vodafone Newbridge (White Water Shopping Centre) installed the SIM in my phone and said that I need to restart it after 10 min. I did it and I still only have H +. I left the old SIM in the store.When I put my colleague's SIM card (three), 4G works

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Message 97 of 119 (745 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

I have now refreshed your data settings, can you please restart your handset in 10 minutes and test this again?

 

Thanks,

Ashling

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Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 98 of 119 (739 Views)
Poster
Posts: 7
Registered: ‎25-01-2018

Re: No 4g signal

4G Works !! Thank You so much Smiley Happy
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Message 99 of 119 (738 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: No 4g signal

Fantastic, thanks for letting us know Smiley Happy

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Message 100 of 119 (737 Views)