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Frequent Poster
Posts: 26
Registered: ‎11-04-2017

Re: No 4g signal

Posted from Motorola Moto G (5) Plus
Thanks Ashling back to 4G
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Message 41 of 119 (1,033 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Brilliant, thanks for letting us know.

 

Ashling

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Message 42 of 119 (1,028 Views)
Poster
Posts: 2
Registered: ‎22-07-2017

Re: No 4g signal

Hi there,

 

I'm expiriencing the same issue I'm Vodafone X prepaid, transferred my number from Meteor yesterday.

 

I'm only getting H+, my phone is a Xiaomi Redmi Note 3 and it has only LTE band 3 enabled to work with Vodafone`s network.

 

It was working fine on Three and Meteor and their 4G.

 

Thanks for the help!

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Message 43 of 119 (947 Views)
Poster
Posts: 2
Registered: ‎22-07-2017

Re: No 4g signal

Hi there,

 

I'm expiriencing the same issue I'm Vodafone X prepaid, transferred my number from Meteor yesterday.

 

I'm only getting H+, my phone is a Xiaomi Redmi Note 3 and it has only LTE band 3 enabled to work with Vodafone`s network.

 

It was working fine on Three and Meteor and their 4G.

 

Thanks for the help!

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Message 44 of 119 (947 Views)
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Registered: ‎09-11-2012

Re: No 4g signal

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 45 of 119 (942 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

I can see that this issue has since been resolved, if you need anything else, please get in touch.

 

Thanks,

Ashling

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Message 46 of 119 (927 Views)
Poster
Posts: 12
Registered: ‎09-05-2017

Re: No 4g signal

The 4G stopped working for me again, unless the 4G is down today in Ballybofey.

 

It seems to happen a few days after I top up €20 to renew the Data Extra 5GB bundle.  For example, the last time I had to get 4G reactivated was a few days after my previous €20 top-up. 

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Message 47 of 119 (915 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be working for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 48 of 119 (913 Views)
Poster
Posts: 12
Registered: ‎09-05-2017

Re: No 4g signal

Thanks Ashling, it's back on 4G again. Cat Happy

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Message 49 of 119 (910 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Excellent, thanks for letting us know Smiley Happy

 

Ashling

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Message 50 of 119 (909 Views)
Poster
Posts: 2
Registered: ‎04-09-2017

Re: No 4g signal

Hi there,

 

I am having the same issue 4G stopped working since last week I am on prepay with iphone 7. Can you please resolve it.

 

Thanks

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Message 51 of 119 (827 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

You should now be capable of connecting to 4G, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 52 of 119 (819 Views)
Poster
Posts: 2
Registered: ‎04-09-2017

Re: No 4g signal

Hi there,

Yes I can confirm that I am getting 4g signal.

Thanks for sorting this out. Just wondering why all of a sudden 4g stops working I am asking this since it happened to me more than one occasion and had to reach out to technical support to resolve the issue.
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Message 53 of 119 (813 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

I can confirm that this particular issue is currently impacting a small minority of our customer base. Our tech team are aware of this and are in the process of finding a permanent fix but unfortunately we do not have an estimated time frame as to when this will be resolved. Please accept our sincerest apologies for any inconvenience caused

 

Thanks,

Ashling

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Message 54 of 119 (812 Views)
Poster
Posts: 2
Registered: ‎06-01-2015

Re: No 4g signal

Hi Ashling,

 

I'm having the same issue. only 3g on. 

could you please addres thies issue.

 

thanks

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Message 55 of 119 (793 Views)
Poster
Posts: 3
Registered: ‎07-09-2017

Re: No 4g signal

Posted from Apple iPhone
Hi I'm having the same problem. I only have 3g on my iPhone 6s Plus. I topped up €20 and I have the Data+ package.
Help!
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Message 56 of 119 (785 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

This issue should be resolved for you both, can you please restart your handsets and confirm?

 

Thanks,

Ashling

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Message 57 of 119 (781 Views)
Poster
Posts: 5
Registered: ‎07-09-2017

Re: No 4g signal

Hi.

 

I have the same issue. No 4g just H+ on DATA EXTRA

Can you plese fix this?

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Message 58 of 119 (771 Views)
Poster
Posts: 5
Registered: ‎07-09-2017

Re: No 4g signal

Hi.

 

I have the same issue. No 4g just H+ on DATA EXTRA

Can you plese fix this?

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Message 59 of 119 (771 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be working for you now, can you please restart your handset in 10 minutes and confirm?

 

Thanks,

Ashling

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Message 60 of 119 (770 Views)