Search in Community:
Reply
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 21 of 119 (1,343 Views)
Frequent Poster
Posts: 26
Registered: ‎11-04-2017

Re: No 4g signal

Posted from Sony E6653
Cheers Ashling back on 4G now and I didn't have to restart my phone either.
Share to Facebook Share to Twitter More...
Message 22 of 119 (1,340 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

That's great to hear. If you need anything else, please get in touch.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 23 of 119 (1,339 Views)
Poster
Posts: 3
Registered: ‎05-05-2017

Re: No 4g signal

[ Edited ]
Posted from Huawei SCL-L01

Please don't post the same thing in multiple locations. It causes confusion and delays responses. It is also against forum rules. Stick to one location:

https://community.vodafone.ie/t5/Pay-As-You-Go-Plans/Internet-not-working/m-p/207816

Share to Facebook Share to Twitter More...
Message 24 of 119 (1,291 Views)
Poster
Posts: 3
Registered: ‎05-05-2017

Re: No 4g signal

[ Edited ]
Posted from Huawei SCL-L01

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

 

Please don't post the same thing in multiple locations. It causes confusion and delays responses. It is also against forum rules. Stick to one location:

https://community.vodafone.ie/t5/Pay-As-You-Go-Plans/Internet-not-working/m-p/207816

Share to Facebook Share to Twitter More...
Message 25 of 119 (1,290 Views)
Regular
Posts: 64
Registered: ‎06-01-2010

Re: No 4g signal

Hi.

I have switched to prepay today and I was given 18e credit as I did not use my full bill pay allowance.

I didnt top my account but instead I bought  3 add ons,100 min for Ireland,100 international minutes and 1 GB but Im not getting 4G anymore.Do I have to be signed up to one of the top up offers to get 4G?All im getting is H+.Thx

Share to Facebook Share to Twitter More...
Message 26 of 119 (1,271 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi xboxfan,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 27 of 119 (1,265 Views)
Regular
Posts: 64
Registered: ‎06-01-2010

Re: No 4g signal

Posted from Generic Android 2.0
All good since yesterday.Thx
Share to Facebook Share to Twitter More...
Message 28 of 119 (1,256 Views)
Poster
Posts: 2
Registered: ‎13-05-2017

Re: No 4g signal

hello i've been having this problem as well. i have a 4g top up plan but i'm getting h+ signal. if you could help me out it'd be great.

Share to Facebook Share to Twitter More...
Message 29 of 119 (1,169 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

I have reviewed your account and it would appear that you are set up correctly to receive 4G connections. Can you please confirm if you are still experiencing issues connecting your handset to 4G?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 30 of 119 (1,132 Views)
Poster
Posts: 2
Registered: ‎15-05-2017

Re: No 4g signal

I have the same issue since last week - My phone is only showing the H or H+ symbols but not the 4G symbol. I did change my phone recently.

I wonder could somebody take a look at the 4G setup for me?

Share to Facebook Share to Twitter More...
Message 31 of 119 (1,125 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 32 of 119 (1,119 Views)
Poster
Posts: 2
Registered: ‎15-05-2017

Re: No 4g signal

Thanks Aisling - That's solved now.

Share to Facebook Share to Twitter More...
Message 33 of 119 (1,108 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

That's great to hear, thanks for letting us know.

 

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 34 of 119 (1,102 Views)
Poster
Posts: 2
Registered: ‎02-06-2017

Re: No 4g signal

Hi,

I have also been having this problem. My phone is on H rather than 4g. Please can this be fixed?

Share to Facebook Share to Twitter More...
Message 35 of 119 (1,063 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

Apologies for the delay in responding, I have reviewed your account and I can confirm that your 4G should now be up an running, can you please restart your handset and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 36 of 119 (1,039 Views)
Poster
Posts: 11
Registered: ‎28-07-2016

Re: No 4g signal

... and here's my monthly post. 4g is disabled again.

 

Ashling, you said you would forward this issue to the relevant department, but yet this issue appears every month, which is super annoying.

 

Could you please enable 4g again and get this sorted for good?

 

Thanks a lot.

Share to Facebook Share to Twitter More...
Message 37 of 119 (1,009 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

If you restart our handset, you should be capable of connecting to 4G. I can confirm that our tech team are continuing to investigate this issue.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 38 of 119 (992 Views)
Frequent Poster
Posts: 26
Registered: ‎11-04-2017

Re: No 4g signal

Posted from Motorola Moto G (5) Plus
Hi Aisling

I also have lost 4G with only H showing even after reboot.
Can you do your magic again please.

Thanks!
Share to Facebook Share to Twitter More...
Message 39 of 119 (973 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: No 4g signal

Hiya,

 

If you restart your handset, that should be working for you now Smiley Happy

 

Thanks,

Ashlng

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 40 of 119 (969 Views)