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Posts: 11
Registered: ‎28-07-2016
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No 4g signal

Hi Vodafone Support,

 

I am on pay-as-you-go and recently I can only get H+ but no 4g.

 

Pretty much the same as in this thread:

http://community.vodafone.ie/t5/Pay-As-You-Go-Plans/4g-signal-switched-off-to-Smart-Ultra-6/td-p/203...

 

My device is a One Plus Three and like the other customer, I have the data extra top up offer enabled.

 

Please reactivate 4g for me as well. Thanks a lot.

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Message 1 of 119 (6,580 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be good to go now, can you please restart your handset?

 

Thanks,

Ashling

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Message 2 of 119 (6,575 Views)
Poster
Posts: 11
Registered: ‎28-07-2016

Re: No 4g signal

Worked. Thanks a lot for the quick reply.
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Message 3 of 119 (6,573 Views)
Poster
Posts: 2
Registered: ‎11-01-2017

Re: No 4g signal

Hi, I'm having the same issue and topped up last week.

 

Can you have a look. Thanks

 

Derek

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Message 4 of 119 (6,561 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi dbro,

 

That should be fixed for you now, can you please restart your handset?

 

Thanks,

Ashling

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Message 5 of 119 (6,537 Views)
Poster
Posts: 2
Registered: ‎11-01-2017

Re: No 4g signal

Working now thanks.

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Message 6 of 119 (6,534 Views)
Poster
Posts: 11
Registered: ‎28-07-2016

Re: No 4g signal

It happened yet again... no more 4g signal.

Could you please fix this again?

 

I hope I don't have to come back here every month now to get my 4g signal back!

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Message 7 of 119 (6,460 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be and running for you now, can you please restart your handset?

 

Thanks,

Ashling

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Message 8 of 119 (6,458 Views)
Poster
Posts: 11
Registered: ‎28-07-2016

Re: No 4g signal

And it happened again.... Smiley Mad

 

How is it possible that it resets every month? That is super annoying - please fix it for good and don't make me come back to this thread every 4 weeks.

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Message 9 of 119 (6,376 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be up and running for you now, can you please restart your handset?

 

It appears our system is removing your 4G capabilities when you are coming to the end of your Pay as You Go offer, I have passed this on to the relevant team to be reviewed.

 

Thanks,

Ashling

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Message 10 of 119 (6,374 Views)
Poster
Posts: 11
Registered: ‎28-07-2016

Re: No 4g signal

Thank you Ashling.

 

Hope it stays enabled this time. Cheers.

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Message 11 of 119 (6,369 Views)
Poster
Posts: 1
Registered: ‎31-03-2017

Re: No 4g signal

I'm having the exact same problemand just topped up this morning. My 4g isnt working, I'm only getting h+. Can you fix it?

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Message 12 of 119 (6,240 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

That should be working for you now; can you please restart your handset?

Thanks,

Ashling

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Message 13 of 119 (6,236 Views)
Poster
Posts: 2
Registered: ‎26-02-2017

Re: No 4g signal

Hi, 

This happens me regularly too ie 3g only , no 4g. I get onto the chatline on Vodafone  app and it gets sorted fairly promptly. 

 

However it is a bit annoying having to do this. Is it not possible to rectify this permanently?

 

Thanks

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Message 14 of 119 (6,220 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

Our technical support team are currently working on a fix for this issue, in the meantime; please continue to get in touch with us here or through our live chat service if you require 4G activation.

Thanks,

Ashling

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Message 15 of 119 (6,159 Views)
Poster
Posts: 11
Registered: ‎28-07-2016

Re: No 4g signal

and back for my monthly post Smiley Sad


Please activate 4g for me. Thanks

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Message 16 of 119 (6,066 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

Apologies for this inconvenience, I can confirm that your 4G connection has now been reinstated; can you please restart your handset?

 

Thanks,

Ashling

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Message 17 of 119 (6,028 Views)
Frequent Poster
Posts: 20
Registered: ‎06-02-2012

Re: No 4g signal

Posted from Apple iPhone
Hi Ashling,
I am having the same issue, since I topped up, the 4G is gone. Could you have a look for me please ?
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Message 18 of 119 (6,012 Views)
Moderator
Posts: 4,699
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 19 of 119 (6,008 Views)
Frequent Poster
Posts: 26
Registered: ‎11-04-2017

Re: No 4g signal

Posted from Sony E6653
Hi Ashling

I've spent most of the day (Wed) with no 4G also.
I've restarted the phone several times and in different locations.

Still only getting 3.5G HSPA

Can you check for me please.

Thanks!
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Message 20 of 119 (5,999 Views)