Support:

Mobile Pay As You Go Plans

Search in Community:
Reply
VMC
Poster
Posts: 1
Registered: 3 weeks ago

New bundle but getting charged extra

Posted from Samsung SM-J330FN
I signed for a new top up bundle where I get unlimited call &texts to any network, 100 international minutes and 8gb of data. When using the internet I am being told I will get charged after 100mb per day and after 3 days now have no free calls. I got a text saying I was signed up for the bundle so don't understand why this is happening.
Share to Facebook Share to Twitter More...
Message 1 of 3 (111 Views)
Posts: 7,438
Topics: 54
Kudos: 1,043
Solutions: 198
Registered: ‎09-11-2012

Re: New bundle but getting charged extra

How did you sign up? Did you follow the instructions and:
Register for the plan
Wait for confirmation
top up in one go by the plan amount

or something else?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 2 of 3 (103 Views)
Moderator
Posts: 4,503
Registered: ‎01-11-2016

Re: New bundle but getting charged extra

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 3 of 3 (103 Views)