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Poster
Posts: 1
Registered: ‎03-08-2018

Charged for data - still data left on plan?

Hi,

 

I was charged firstly 0.85c for 790 mb of data, then 11.44 for 1.1 GB yesterday. I still had data remaining on my plan which renewed today and after I got my Thanks for topping up and you now have 20gb data etc messages, I got one saying I had used over half my daily data allowance and would be charged 1c per 100mb??? Am I on 2 different plans or something?

 

I did not know I was being charged for data, got charged different amounts for data, and didn't know until I got that text today and checked!!

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Moderator
Posts: 355
Registered: ‎07-06-2018

Re: Charged for data - still data left on plan?

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

 

Thanks,

Liam

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