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Posts: 3
Registered: ‎20-06-2016
Accepted Solution

Can't sign up for Spotify

Posted from Apple iPad

Hi, I can not sign up for Spotify Prenium for €5 even though I have enough credit. I have already texted 50221 and clicked the link and have gone through the Vodafone ID verification , but on the next page , where the offer should be it says " We're sorry but there no offers currently available for you now. Please check back again soon as more are added all the time " Please help !

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Registered: ‎09-11-2012

Re: Can't sign up for Spotify

Did you try the link when not connected to WiFi?
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Poster
Posts: 3
Registered: ‎20-06-2016

Re: Can't sign up for Spotify

Posted from Apple iPad

Yes , I have used the link with mobile data and WiFi off

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Moderator
Posts: 2,801
Registered: ‎01-11-2016

Re: Can't sign up for Spotify

Hi there,

 

I'm sorry to hear that you are having difficulty signing up to our Spotify premium add on, can you please provide us with a screenshot of the error you are receiving? This can be sent to Ecare_ie@vodafone.com (please highlight in your email that this screenshot is for the attention of Ashling).

 

Thanks,

Ashling

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Poster
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Registered: ‎20-06-2016

Re: Can't sign up for Spotify

Posted from Apple iPad
I have already sent the email
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Moderator
Posts: 2,801
Registered: ‎01-11-2016

Re: Can't sign up for Spotify

Hi there,

 

You should now be capable of purchasing our Spotify premium add on, can you please restart your handset and confirm? You can purchase this add on by texting EXTRA to 50221 or by logging into My Vodafone here.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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