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Registered: ‎08-06-2017
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Being charged for tethering

[ Edited ]
Posted from Motorola Moto G (4)

So I'm on the data extra plan so I have data to use and my home WiFi wasn't working so I decided I'd us my phone and tether to my laptop to get internet. I did this and it worked fine but then I realised my credit went from around 9 euro to 0 then the tethering stopped working​. Then realised I was actually charged for the data used while tethering and it didn't take from the data I had.

 

Can anyone explain to me why this happened and why I was charged. I checked and I was on the Vodafone live apn

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Message 1 of 44 (5,071 Views)
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Registered: ‎09-11-2012

Re: Being charged for tethering

What is your APN set to under network settings on your phone?

Is there more than one APN option visible to you?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Re: Being charged for tethering

Posted from Motorola Moto G (4)
It's set to the live.vodafone one. There's also hs.vodafone and mms.vodafone
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Re: Being charged for tethering

Posted from Generic Android 2.0
The tethering could be switching to the hs one. Delete the hs apn and try tethering again. It should use the correct one and not charge you.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Re: Being charged for tethering

Posted from Motorola Moto G (4)
Thanks I'll try that
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Re: Being charged for tethering

Posted from Motorola Moto G (4)
Thanks a million. That seems to have fixed the problem
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Moderator
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Re: Being charged for tethering

Thanks Cookie Smiley Happy

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Message 7 of 44 (5,041 Views)
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Re: Being charged for tethering

Posted from Motorola Moto G (4)

It's there any chance I'll get refunded for the credit the tethering used up when it shouldn't have

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Message 8 of 44 (5,027 Views)
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Re: Being charged for tethering

[ Edited ]

Hi there,

 

As a once off goodwill gesture, I have now applied a top up of €9.83 to your account, please be advised that in order for your mobile data to be taken from your monthly offer, you must be connected to the live.vodafone.com APN, if you are connected to any other APN, this could result in additional charges.

 

Thanks,

Ashling

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Anonymous
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Re: Being charged for tethering

Posted from Generic Android 2.0
Hi Ashling. I have a similar issue but my only two options are the mms and live apns. How do I set up an ive Apn?
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Message 10 of 44 (4,558 Views)
Moderator
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Registered: ‎01-11-2016

Re: Being charged for tethering

Hi there,

 

My apologies, my previous message should have read live.vodafone.com not ive.vodafone.com. Once your handset is connected to the live APN, no additional charges will apply for mobile data usage.

 

Thanks,

Ashling

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Message 11 of 44 (4,555 Views)
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Registered: ‎27-10-2017

Re: Being charged for tethering

Posted from Apple iPhone
Sorry. What is live. Vodafone. Com for tethering? Do I have to logon to something different?
JOHN
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Registered: ‎27-10-2017

Re: Being charged for tethering

Posted from Apple iPhone
Not sure what an APN is.
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Message 13 of 44 (4,480 Views)
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Re: Being charged for tethering

Hi there,

 

An APN is the channel your mobile phone uses to connect to mobile data (internet over the Vodafone network while you are unable to access Wi-Fi). Live.vodafone.com is the APN that your handset should be connected to in order for your data/ internet usage to be deducted from your monthly offer. If you are connected to a different APN, this could result in additional charges.

 

Thanks,

Ashling

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Message 14 of 44 (4,477 Views)
Contributor
Posts: 239
Registered: ‎31-01-2015

Re: Being charged for tethering

You can change your APN by going to your phone settings. Go here to find the guide for your mobile and it'll show you how to change it.

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Message 15 of 44 (4,469 Views)
Poster
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Registered: ‎02-09-2012

Re: Being charged for tethering

Sorry about above post but could not find a way to delete or edit it. Anyway as per this post, I am on a plan with 5GB of data but my phone(iPhone 5C) does not have any VPN set up. In Settings/General/VPN I just see "Not Connected". Now AFAIK I have no issues with being charged for data I have already paid for so should I set up this VPN or no.

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Message 16 of 44 (4,422 Views)
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Registered: ‎09-11-2012

Re: Being charged for tethering

You mean APN (VPN is for private internet connections)

The APN on your phone (usually located under network settings) should be:

live.vodafone.com

No userrname or password.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 17 of 44 (4,419 Views)
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Re: Being charged for tethering

Hi there,

 

Cookie is correct, in order for your data to be deducted from your monthly allowance of 5GB; you must be connected to the live.vodafone.com APN. If you are connected to any other APN, this could result in additional charges.

 

Thanks,

Ashling

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Message 18 of 44 (4,405 Views)
Poster
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Registered: ‎02-09-2012

Re: Being charged for tethering

Thanks for the clarification. However while there is an option for VPN on my phone there is no option for APN. Carrier is set to Vodafone and in the options for Mobile Data or Personal Hotspot there is no option for APN. It must be the type of PAYG plan I am on. I have asked other iPhone 5S users with Vodafone PAYG plans and they also have no APN option. Apple actually says, "If your carrier allows it, you can view the APN settings on your iOS device" so I suspect it is the plan I am on. No complaints as there are no extra charges for me when using Data.

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Message 19 of 44 (4,385 Views)
Poster
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Registered: ‎23-07-2011

Re: Being charged for tethering

[ Edited ]

Hi Guys, I am pay as you go customer, I just changed my mobile phone provider to Vodafone a week ago and I am having the same issues as a lot of people with being charged for hot spot so I followed the instructions in this post: 

 

1. I verified that I am connected to live.vodafone.com APN

2. I deleted the the other 2 APNs from my APN list leaving only the  live.vodafone.com APN

3. I turned on personal hotspot on my phone to test it, connected my laptop to it and played one song on youtube to generate some trafick and I got charged for the data!

 

Could you clarify what just happened? And also, could you restore my credit? 

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