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Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Hi Aaron,

 

I have responded to your private message.

 

Thanks,

Ashling

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Message 21 of 42 (838 Views)
Frequent Poster
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Sony E6653
Any update for me on my tethering issue please Ashling
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Message 22 of 42 (816 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Hi there,

 

I'm afraid this issue is still being investigated, as soon as I have any new, I will be in touch.

 

Thank you for your patience,

Ashling

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Message 23 of 42 (815 Views)
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Sony E6653
Ok cheers Ashling.
Hopefully this doesn't go on too much longer.
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Message 24 of 42 (814 Views)
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Generic Android 2.0
Hi Ashling

I'm back again!

I have a new phone now (Moto) and it's configured to use live.vodafone.ie, plus a have deleted the hs. APN.

Can I try a tether again now to see if it's working for me now?

Many thanks.
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Message 25 of 42 (763 Views)
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Registered: ‎09-11-2012

Re: Being charged for Tether

You'll just have to test it and see but it sounds like it should be fine best on your post.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 26 of 42 (759 Views)
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Generic Android 2.0
Thanks Cookie, I believe the same.
Although I'd prefer to get the official go-ahead from Ashling , so I'll wait for that first. Hopefully shouldn't have to wait too long for that.
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Message 27 of 42 (756 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Hi there,

 

Yep, cookie is spot on, can you please test this on your new handset and I can review your usage on my system? We will need you to provide us with the date and time of the test once this has been completed.

 

Thanks,

Ashling

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Message 28 of 42 (737 Views)
Frequent Poster
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Generic Android 2.0
Cool thanks Ashling.
I'll try it again this afternoon and will post the details for you.
Fingers crossed!
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Message 29 of 42 (735 Views)
Frequent Poster
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Generic Android 2.0
Ok I switched on tether between 13:07 - 13:11 and tried it.
How does that look on your end Ashling?

In the meantime I'll keep an eye on my balance to see if there's anything charged.
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Message 30 of 42 (734 Views)
Frequent Poster
Posts: 26
Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Generic Android 2.0
Ok my balance seems unaffected so far anyhow.
Does everything look okay on your end Ashling?
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Message 31 of 42 (725 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Apologies for the delay, everything looks good from my side (so far), however I will continue to monitor this over the coming days and alert you if anything changes.

 

Thanks,

Ashling

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Message 32 of 42 (719 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Hi there,

 

I have just reviewed your usage for the past 5 days and it would appear that this issue has now been resolved. If you need any further assistance, please get in touch.

 

Thanks,

Ashling

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Message 33 of 42 (686 Views)
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Registered: ‎11-04-2017

Re: Being charged for Tether

Posted from Generic Android 2.0
That's great thanks Ashling
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Message 34 of 42 (684 Views)
Poster
Posts: 1
Registered: ‎13-05-2018

Re: Being charged for Tether

Posted from Generic Android 2.0
Hi there, same issue here. I have a galaxy A5 2017, just deleted the two other APNs I found (leaving live.vodafone.com), and have rebooted.

Could my account please be updated, and any chance of a refund?

Cheers,
Campbell
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Message 35 of 42 (419 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Hi Campbell,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
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Message 36 of 42 (410 Views)
Poster
Posts: 5
Registered: ‎12-07-2015

Re: Being charged for Tether

Posted from Generic Android 2.0
Hi,

Sorry for posting in an old thread, I have the same issue and would like the ha.vodafone.com apn removed from my account. Would a rep be able to assist?
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Message 37 of 42 (245 Views)
Poster
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Registered: ‎12-07-2015

Re: Being charged for Tether

Posted from Generic Android 2.0
Pm sent to Aishling.
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Message 38 of 42 (242 Views)
Posts: 7,441
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Registered: ‎09-11-2012

Re: Being charged for Tether

Can you not delete it yourself off your phone?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 39 of 42 (234 Views)
Moderator
Posts: 4,511
Registered: ‎01-11-2016

Re: Being charged for Tether

Hi there,

 

If you are being charged for tethering your mobile data, this would be down the connection point your handset is using. If you go to your handset settings and access your APN's, you should have the option to manually delete the hs.vodafone.ie and isp.vodafone.ie APN from your device. Once these APN's have been removed, your handset should be forced to use the live.vodafone.com APN when tethering your mobile data allowance - data usage over the live APN will automatically be deducted from your monthly allowance.

 

Thanks,

Ashling

Learn all about our new forum, right here .
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Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Message 40 of 42 (226 Views)