Support:

Mobile Network & Coverage

Search in Community:
Reply
Poster
Posts: 1
Registered: ‎13-09-2012

why cant i talk to a customer service agent

hi i need to speak to a customer service agent and for some reason there is no longer an option to do so when i ring. i need to odate some details so i can insure my phone, how am i to do this when the stupid service i am getting now wont let me ???????? i need help !!!!
Share to Facebook Share to Twitter More...
Message 1 of 11 (4,757 Views)
Poster
Posts: 6
Registered: ‎12-09-2012

Re:why cant i talk to a customer service agent


hi i need to speak to a customer service agent and for some reason there is no longer an option to do so when i ring. i need to odate some details so i can insure my phone, how am i to do this when the stupid service i am getting now wont let me ???????? i need help !!!!



I got through today and it was the first time I have rang them. If on Pay as you go ring 1747 or 1850 20 40 20, and if on bill pay ring 1907 or 01 203 8232.

http://www.vodafone.ie/helpsupport/contactus/

Enter mobile number , wait for options, and press 4 on your phone. I got through almost straight away.

Good luck.
Share to Facebook Share to Twitter More...
Message 2 of 11 (4,757 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: why cant i talk to a customer service agent

Posted from Generic Android 2.0
Hello staff hope u are keeping well I want to change over to 3 network service switch back to 3 Catherinecolbert
Share to Facebook Share to Twitter More...
Message 3 of 11 (151 Views)
Moderator
Posts: 358
Registered: ‎07-06-2018

Re: why cant i talk to a customer service agent

Hi there,

 

We're sorry to hear you're looking to leave the network. We would advise you to give 1907 a call to discuss your options if you were to stay with us.

 

If you have your decision made, please notify the 3 network of your intent to port and they will make the move for you.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 11 (147 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: why cant i talk to a customer service agent

Posted from Generic Android 2.0
I have made decisions now to move back to 3 network Catherine
Share to Facebook Share to Twitter More...
Message 5 of 11 (135 Views)
Posts: 7,679
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: why cant i talk to a customer service agent

Please read here:
https://community.vodafone.ie/t5/Mobile-Network-Coverage/How-do-I-get-through-to-a-customer-service-...
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 6 of 11 (127 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: why cant i talk to a customer service agent

[ Edited ]
Posted from Generic Android 2.0

Xxxxx

Share to Facebook Share to Twitter More...
Message 7 of 11 (126 Views)
Posts: 7,679
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: why cant i talk to a customer service agent

Posted from Generic Android 2.0

Please dont post private information on a public forum as it is a security risk. It is also against forum rules.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 8 of 11 (122 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: why cant i talk to a customer service agent

[ Edited ]
Posted from Generic Android 2.0

Ring 1907 Vodafone service to go back 3 network xxx to the

Share to Facebook Share to Twitter More...
Message 9 of 11 (118 Views)
Posts: 7,679
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: why cant i talk to a customer service agent

Catherine, you dont ring 1907 to go back to three, you need to contact Three to go back to them. Vodafone cannot assist you.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
Share to Facebook Share to Twitter More...
Message 10 of 11 (115 Views)
Highlighted
Moderator
Posts: 358
Registered: ‎07-06-2018

Re: why cant i talk to a customer service agent

Hi there,

 

Thanks for the info Cookie.

 

Catherine if you have made your decision to move, please get in touch with Three.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 11 of 11 (114 Views)