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Posts: 1
Registered: ‎25-07-2017

customer service

I have ongoing issues we have with the mobile broadband service.
I am my wits end with  tech support company  who seem to be incapable of fixing or escalating this issue any further.
I have gone through 2 line manager escalations over the last few weeks  which have basically been a consoling effort on their part with no helpful or new  information coming out of the sessions.

they seem to be complety isolated from vodafone.ie

Each time i ring it takes 30 -40 mins of starting from the top again.

I  think the 3rd part company running 1907 are doing vodafone a dis-service at this stage.

is there a way to have a discussion with someone from vodafone.ie before I give up and abandon them.

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Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: customer service

Hi there,

 

I'm very sorry to hear this, if you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile broadband number:

Contact number:

Address:

Date of birth:

A quick description of the issue you are experiencing:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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