18-12-2017 01:51 PM
As some customers may require SIM changes over the holiday period, the steps below should help you get these completed.
If you're Billpay, the SIM can be activated by:
Select option 1 (for mobile)
Verify the number you're calling about if asked
Select option 2 (for handsets)
Select option 4 (for SIM changes)
Enter your self service PIN (unless you've changed it, that's the last 4 digits of your account number)
Enter the number of the new SIM card when prompted
If you have any issues, or you're a PAYG customer, please send me a private message with the details below (via this link) - please ensure you include all of these details, as missing information may delay the process.
Date Of Birth:
New SIM card Number (Long Sequence of numbers printed on the card, beginning '89353')
A number you frequently dial:
Link to This Thread:
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.