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Poster
Posts: 6
Registered: ‎27-07-2017
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Reset voicemail greeting

Please reset my voicemail greeting to default. Thank you!

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Message 1 of 10 (153 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: Reset voicemail greeting

Hi there,

 

That should be up and running for you now. Can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 2 of 10 (143 Views)
Poster
Posts: 6
Registered: ‎27-07-2017

Re: Reset voicemail greeting

I restarted my phone but the old vm greeting is still there.

 

That's three times Vodafone have reset this for me. Twice yesterday via chat support on the My Vodafone app and once via Moderator on the forum.

 

Any ideas on what the problem is?

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Message 3 of 10 (140 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: Reset voicemail greeting

I'm sorry to hear this; I can confirm that our tech team are currently looking into this for you.

 

Thanks,

Ashling

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Message 4 of 10 (131 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: Reset voicemail greeting

Hiya,

 

Our tech team has now refreshed your profile settings and has asked you to test this once again after you have restarted your handset?

 

Thanks,

Ashling

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Message 5 of 10 (125 Views)
Poster
Posts: 6
Registered: ‎27-07-2017

Re: Reset voicemail greeting

I've restarted the phone but the original voicemail greeting is still there

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Message 6 of 10 (123 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: Reset voicemail greeting

Our tech team have tested this once again by calling your mailbox directly and they have confirmed that you are currently provisioned with the default Vodafone greeting. Can you please call your mobile number from a different handset or alternatively you can test this by calling your mailbox directly -this can be done by calling your mobile number 08* followed by the number 5 and then the remaining digits in your number and press call.

 

Thanks,

Ashling

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Message 7 of 10 (118 Views)
Poster
Posts: 6
Registered: ‎27-07-2017

Re: Reset voicemail greeting

OK.... That seems to be working fine now.

 

I had been testing it by going through 171 and listening to the current greeting.

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Message 8 of 10 (116 Views)
Poster
Posts: 6
Registered: ‎27-07-2017

Re: Reset voicemail greeting

Thanks for your help, have a good weekend

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Message 9 of 10 (114 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: Reset voicemail greeting

That's great to hearSmiley Happy

 

If you need anything else, please get in touch.

 

Thanks,

Ashling

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To send me a private message, simply click here
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Message 10 of 10 (113 Views)