30-07-2017 02:54 PM
I am currently on the Vodafone X deal for students. I topped up by €20 three days ago and as you know this took all my credit which left me with a balance of €0. I then needed credit so I topped up by another €20 today which took a further €20 from my credit. I find this confusing as how am I meant to top up while I'm on this deal? I have just wasted €20 credit that I needed and vodafone does not make it clear how to get credit while on this plan.
30-07-2017 04:42 PM
The T&C's state that if you want to top up without activating your plan you need to top up by small amounts. If you top up by the plan amount it will reset the plan.
10. If you need to top up again during your 4 weeks Offer period, it is recommended that you top up by less than the minimum amount if you want to retain the Offer benefits for your existing 4 weeks Offer period. (i.e. €5, €10 or €15 top up). A top up by €20 (inc. VAT) or more within an existing four weeks Offer period will activate the Offer and a new four weeks Offer period will commence.
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
31-07-2017 10:46 AM
I can see that you contacted our Pay as You Go team who have since applied your €20 top up to your account. Please note that this credit was applied as a once off goodwill gesture and the above terms & conditions will apply going forward.
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