Search in Community:
Reply
Poster
Posts: 14
Registered: ‎03-04-2013

No 4G coverage

Hi, my 4G coverage has disappeared over the last few days. No 4G connection at all in a number of locations in Dublin. Tried to re-register on the network, restart etc but the issue persists.

 

Cheers,
Tony

Share to Facebook Share to Twitter More...
Message 1 of 18 (531 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi Tony,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 2 of 18 (529 Views)
Poster
Posts: 14
Registered: ‎03-04-2013

Re: No 4G coverage

It's back now. This is an on-going issue though, have to post here every few months to get it resolved (and i've noticed several others have as well).

What's the long term resolution for this? It's ridicolous to have to continually request and re-request a service that i'm paying for, and it's something i'm losting patience with having to do with VF...

Share to Facebook Share to Twitter More...
Message 3 of 18 (527 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

I'm happy to hear that your 4G is now back working, I can confirm that this issue has been logged with our technical support team and they are currently in the process of working on a permanent fix. Apologies for any inconvenience this has caused.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 4 of 18 (526 Views)
Poster
Posts: 14
Registered: ‎03-04-2013

Re: No 4G coverage

Posted from OnePlus E1003
Same issue again, 4G is gone for the last 2 days. Can you fix it again? Is this going to become a monthly issue now?
Share to Facebook Share to Twitter More...
Message 5 of 18 (461 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 6 of 18 (449 Views)
Poster
Posts: 14
Registered: ‎03-04-2013

Re: No 4G coverage

Posted from OnePlus E1003
Pm sent.
Share to Facebook Share to Twitter More...
Message 7 of 18 (442 Views)
Poster
Posts: 14
Registered: ‎03-04-2013

Re: No 4G coverage

As per your PM, this is now fixed. However, as this is now a continuing issue, can you give an indication of the timeline to get this resolved permanently? As it stands i'm without 4G for approx 15% of my contract each month.
Share to Facebook Share to Twitter More...
Message 8 of 18 (397 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Unfortunately, we have not yet been given a time frame for resolution; however I can confirm that our tech team are currently investigating this issue. In the meantime, we would recommend that you continue to contact us through here or our Live Chat team if you require assistance with your 4G connections. Please accept our sincerest apologies for this inconvenience.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 9 of 18 (395 Views)
Poster
Posts: 2
Registered: ‎23-06-2017

Re: No 4G coverage

Posted from Apple iPhone
Hi my 4g has gone also. I am a pay as you go customer and it seems to disappear at the end if my cycle. Can you help? My wife has 4g on her bill pay phone
Share to Facebook Share to Twitter More...
Message 10 of 18 (369 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hiya,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 11 of 18 (367 Views)
Poster
Posts: 2
Registered: ‎23-06-2017

Re: No 4G coverage

Posted from Apple iPhone
Thats brilliant. Thank you very much for great service
Share to Facebook Share to Twitter More...
Message 12 of 18 (362 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

No problem at all Smiley Happy

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 13 of 18 (361 Views)
Poster
Posts: 8
Registered: ‎30-10-2015

Re: No 4G coverage

Hi Ashling,

 

My 4g coverage has gone as well. Would you be able to fix it for me?

 

Thank you very much in advance Smiley Happy

Share to Facebook Share to Twitter More...
Message 14 of 18 (236 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

If you power your phone off and on again, you should be capable of connecting to 4G Smiley Happy

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 15 of 18 (218 Views)
Poster
Posts: 14
Registered: ‎03-04-2013

Re: No 4G coverage

4G is gone again. Can you fix it again please?

Share to Facebook Share to Twitter More...
Message 16 of 18 (186 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

If you could restart your handset, that should be working for you now?

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 17 of 18 (183 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

I can see that is issue has since been resolved through our Live Chat section, if you need anything else, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
Share to Facebook Share to Twitter More...
Message 18 of 18 (147 Views)