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Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

@Laura_h258 - Our tech support team have confirmed that this issue should now be resolved; can you please turn your phone off and switch it back on again?

 

@Carzh - Your 4G should be up and running for you now, can you please restart your handset?

 

Thanks,

Ashling

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Message 41 of 59 (501 Views)
Poster
Posts: 6
Registered: ‎05-12-2016

Re: No 4G coverage

Posted from Samsung SM-G935F

Hi I have no 4g again appreciate it if you can sort it for me 

Thanks

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Message 42 of 59 (329 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

That should be working for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 43 of 59 (317 Views)
Frequent Poster
Posts: 24
Registered: ‎18-12-2016

Re: No 4G coverage

I've also lost 4g coverage again.

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Message 44 of 59 (309 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hiya,

 

That should be up and running for you now Smiley Happy

 

Thanks,

Ashling

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Message 45 of 59 (307 Views)
Frequent Poster
Posts: 24
Registered: ‎18-12-2016

Re: No 4G coverage

I've lost 4G coverage again. I'm not sure why this keeps happening but every few weeks it seems like, I'll randomly lose all coverage and when I restart my phone I'll end up with choppy H coverage. When it does happen, a lot of the time it's when I turn off wi-fi to switch back to mobile network coverage but that could just be a coincidence.

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Message 46 of 59 (205 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

I have now reactivated your 4G capabilities; can you please restart your handset and confirm if this is working for you now?

 

In terms of the coverage you are receiving, can you confirm if this issue persists when you test your SIM card in a different handset?

 

Thanks,

Ashling

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Message 47 of 59 (198 Views)
Frequent Poster
Posts: 24
Registered: ‎18-12-2016

Re: No 4G coverage

Posted from Sony D6603
Yes it's working again, thank you.
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Message 48 of 59 (190 Views)
Poster
Posts: 2
Registered: a month ago

Re: No 4G coverage

Hi

 

I have mobile broadband with a B3500 device in West Limerick. The 4g coverage is extremely poor or non existant. I had borrowed a friend's B3000 to test for a couple of months prior to signing up, and was consistently gettin 4G @ 7-8mbs when it was in the attic. I've tried this new B3500 all over the house and even bought a booster ariel but it's still very poor. Is there a configuration or firmware issue with this device? Is there any retired B3000 routers I could test with? I can pm with number, eircode,etc.

 

Thanks

David

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Message 49 of 59 (173 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi David,

 

In order to determine if there is an issue with your device, we would ask that you contact our tech team directly on 1907 to complete the necessary troubleshooting steps.

 

Thanks,

Ashling

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Message 50 of 59 (170 Views)
Poster
Posts: 2
Registered: a month ago

Re: No 4G coverage

Hi Aishling,

 

Thanks for your reply. I'm at work at the moment so won't be able to ring them until tonight. Is there anything that can be done in the meantime regarding checking the sim settings? 

 

Thanks

David

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Message 51 of 59 (168 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Once you contact our tech team on 1907, they can review your SIM card settings and device settings through our system.

 

Thanks,

Ashling

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Message 52 of 59 (162 Views)
Poster
Posts: 8
Registered: ‎30-10-2015

Re: No 4G coverage

Hi Ashling,

 

I am having the same issue again haven't had 4g working for few days now can you help please?

Thank you

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Message 53 of 59 (135 Views)
Moderator
Posts: 2,553
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

That should be working for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 54 of 59 (126 Views)
Poster
Posts: 6
Registered: ‎05-12-2016

Re: No 4G coverage

Posted from Samsung SM-G935F
Hi Ashling,

Having same problem again no 4g?
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Message 55 of 59 (82 Views)
Regular
Posts: 55
Registered: ‎23-06-2016

Re: No 4G coverage

Posted from Android 2.0
Hi guys. Anyone losing 4g, try restarting phone, doing this works for me.
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Message 56 of 59 (76 Views)
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: No 4G coverage

Hi there, 

 

If you restart your phone you should be able to connect to 4G again now.

 

Thanks!

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Message 57 of 59 (62 Views)
Frequent Poster
Posts: 24
Registered: ‎18-12-2016

Re: No 4G coverage

Hi,

 

I've lost 4g coverage again.

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Message 58 of 59 (56 Views)
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: No 4G coverage

Hi there, 

 

If you restart your phone you should be able to connect to 4G again now.

 

Thanks!

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Message 59 of 59 (55 Views)