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Frequent Poster
Posts: 22
Registered: ‎03-04-2013

No 4G coverage

Hi, my 4G coverage has disappeared over the last few days. No 4G connection at all in a number of locations in Dublin. Tried to re-register on the network, restart etc but the issue persists.

 

Cheers,
Tony

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Message 1 of 22 (983 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Hi Tony,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 2 of 22 (939 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

It's back now. This is an on-going issue though, have to post here every few months to get it resolved (and i've noticed several others have as well).

What's the long term resolution for this? It's ridicolous to have to continually request and re-request a service that i'm paying for, and it's something i'm losting patience with having to do with VF...

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Message 3 of 22 (937 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

I'm happy to hear that your 4G is now back working, I can confirm that this issue has been logged with our technical support team and they are currently in the process of working on a permanent fix. Apologies for any inconvenience this has caused.

 

Thanks,

Ashling

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Message 4 of 22 (936 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

Posted from OnePlus E1003
Same issue again, 4G is gone for the last 2 days. Can you fix it again? Is this going to become a monthly issue now?
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Message 5 of 22 (871 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

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Message 6 of 22 (859 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

Posted from OnePlus E1003
Pm sent.
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Message 7 of 22 (851 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

As per your PM, this is now fixed. However, as this is now a continuing issue, can you give an indication of the timeline to get this resolved permanently? As it stands i'm without 4G for approx 15% of my contract each month.
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Message 8 of 22 (806 Views)
Highlighted
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Unfortunately, we have not yet been given a time frame for resolution; however I can confirm that our tech team are currently investigating this issue. In the meantime, we would recommend that you continue to contact us through here or our Live Chat team if you require assistance with your 4G connections. Please accept our sincerest apologies for this inconvenience.

 

Thanks,

Ashling

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Message 9 of 22 (805 Views)
Poster
Posts: 2
Registered: ‎23-06-2017

Re: No 4G coverage

Posted from Apple iPhone
Hi my 4g has gone also. I am a pay as you go customer and it seems to disappear at the end if my cycle. Can you help? My wife has 4g on her bill pay phone
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Message 10 of 22 (779 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Hiya,

 

That should be up and running for you now, can you please restart your handset and confirm?

 

Thanks,

Ashling

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Message 11 of 22 (777 Views)
Poster
Posts: 2
Registered: ‎23-06-2017

Re: No 4G coverage

Posted from Apple iPhone
Thats brilliant. Thank you very much for great service
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Message 12 of 22 (772 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

No problem at all Smiley Happy

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Message 13 of 22 (771 Views)
Poster
Posts: 10
Registered: ‎30-10-2015

Re: No 4G coverage

Hi Ashling,

 

My 4g coverage has gone as well. Would you be able to fix it for me?

 

Thank you very much in advance Smiley Happy

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Message 14 of 22 (646 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

If you power your phone off and on again, you should be capable of connecting to 4G Smiley Happy

 

Thanks,

Ashling

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Message 15 of 22 (628 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

4G is gone again. Can you fix it again please?

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Message 16 of 22 (596 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

If you could restart your handset, that should be working for you now?

 

Thanks,

Ashling

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Message 17 of 22 (593 Views)
Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: No 4G coverage

Hi there,

 

I can see that is issue has since been resolved through our Live Chat section, if you need anything else, please get in touch.

 

Thanks,

Ashling

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Message 18 of 22 (557 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

4G is gone again. Can you fix it again please?

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Message 19 of 22 (377 Views)
Frequent Poster
Posts: 22
Registered: ‎03-04-2013

Re: No 4G coverage

Posted from Motorola Moto G (5) Plus
Hi, my 4G has stopped again. Tested in Carrickmines, Dundrum and Dun Laoghaire. I've restarted my phone etc.
Can you look at fixing it again please?
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Message 20 of 22 (217 Views)