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Posts: 13
Registered: ‎25-04-2012

How do I get through to a customer service agent?

I am trying to get through to vodafone on the phone but to no joy. How do you actually get to speak to someone? Emailing takes far too long & I need my issue resolved now! Its very urgent.
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Moderator (Retired)
Posts: 2,452
Registered: ‎11-05-2012

Re:How do I get through to a customer service agent?


I am trying to get through to vodafone on the phone but to no joy. How do you actually get to speak to someone? Emailing takes far too long & I need my issue resolved now! Its very urgent.


Hi dafbird,

Thanks for the post. To get through to speak to someone on our customer care line, you can press option 1, option 4 and option 4. Is there anything that I can help you with on here?

Thanks
Colm
I am no longer a forum moderator.
If you have any issues please contact Daz or Paul
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Message 2 of 14 (12,697 Views)
Poster
Posts: 13
Registered: ‎25-04-2012

Re:How do I get through to a customer service agent?

I topped up my phone last night by mistake instead of my husbands phone & I want to transfer the €30 & let him avail of the 30 days free calls, text & internet. I did it through online banking. I did this before a year ago & there was no problem transferring it but back then u could actually get some one on the phone. I had to send him an IOU to keep him going. I tried pressing 1, 4, 4 and still got no one.
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Message 3 of 14 (12,697 Views)
Poster
Posts: 13
Registered: ‎25-04-2012

Re:How do I get through to a customer service agent?

6 days later & still no reply.
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Message 4 of 14 (12,697 Views)
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Registered: ‎10-08-2009

Re:How do I get through to a customer service agent?

Hiya,

If you give 1747, option 1, 3, 4 a call, they should be able to get this resolved for you?

Thanks,
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Message 5 of 14 (12,697 Views)
Poster
Posts: 13
Registered: ‎25-04-2012

Re:How do I get through to a customer service agent?

Thanks Daz. You should let Colm From Vodafone know its 1,3,4 not 1,4,4!
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Message 6 of 14 (12,697 Views)
Poster
Posts: 1
Registered: ‎17-01-2017

Re: Re:How do I get through to a customer service agent?

1,3,4 doesnt work either.

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Message 7 of 14 (4,283 Views)
Poster
Posts: 1
Registered: ‎28-07-2011

Re: How do I get through to a customer service agent?

Is it possible to have a conversation with a human in Vodaphone customer service??

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Message 8 of 14 (2,399 Views)
Moderator
Posts: 1,646
Registered: ‎14-09-2015

Re: How do I get through to a customer service agent?

Hi there, 

 

We can see that you've since been in touch with our Care team. If you've any further queries just let us know.

 

Thanks, 

Heather.

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Message 9 of 14 (2,383 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: How do I get through to a customer service agent?

[ Edited ]
Posted from Generic Android 2.0

Hello staff hope u are keeping well I want to change my number xxxx over to 3 network please xxxx

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Message 10 of 14 (170 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: How do I get through to a customer service agent?

Posted from Generic Android 2.0
 
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Message 11 of 14 (170 Views)
Poster
Posts: 10
Registered: 3 weeks ago

Re: How do I get through to a customer service agent?

[ Edited ]
Posted from Generic Android 2.0

xxxx

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Message 12 of 14 (166 Views)
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Registered: ‎09-11-2012

Re: How do I get through to a customer service agent?

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

 

If you want to move to the three network you need to contact 3. Vodafone cannot assist with this.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 13 of 14 (162 Views)
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Moderator
Posts: 4,713
Registered: ‎01-11-2016

Re: How do I get through to a customer service agent?

Hi there,

 

Can you advise if you managed to get speaking to a member of the team yesterday evening?

 

Thanks,

Ashling

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