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Poster
Posts: 4
Registered: 4 weeks ago

H+ only. My LTE coverage has vanished?

Can you please let me know what's happened. I've always had 4G/LTE at work in Citywest business campus. The past few days I only have H or H+ and it's very slow. Can you find out if the is a problem with my account or with the coverage service in this area?

Thank you. 

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Message 1 of 7 (156 Views)
Poster
Posts: 4
Registered: 4 weeks ago

Re: H+ only. My LTE coverage has vanished?

[ Edited ]

I got through to technical support who said all looked ok. 

They reset my account anyway. I left phone switched off for 5 minutes as instructed and restated. Same issue.

The guy beside me is with Vodafone and has 4G.

My phone setting had not changed - still LTE preferred as it always has been. I've changed nothing.

Address is Waterside, Citywest Business Campus, Dublin 24. 

 

One thing I notice is when I look at phone information, it says SIM/Number unknown. Not sure if that's related. 

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Message 2 of 7 (155 Views)
Moderator
Posts: 246
Registered: ‎25-07-2012

Re: H+ only. My LTE coverage has vanished?

Hi there, If you private message (via the link in my signature) over the below info, I can look into this for you? Mobile number: Address: Date of birth: Link to your thread:

 

Thanks

Aoife

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Message 3 of 7 (151 Views)
Poster
Posts: 4
Registered: 4 weeks ago

Re: H+ only. My LTE coverage has vanished?

I don't see a signature or a PM link Aoife?

 

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Message 4 of 7 (149 Views)
Moderator
Posts: 246
Registered: ‎25-07-2012

Re: H+ only. My LTE coverage has vanished?

Hi there,

Can you click on my profile and PM me that way?

- Aoife

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Message 5 of 7 (145 Views)
Poster
Posts: 4
Registered: 4 weeks ago

Re: H+ only. My LTE coverage has vanished?

Yes I did try that before my last reply. There is no option to send you a pm. Just your activity feed and last visible time online etc.

 

Smiley Sad

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Message 6 of 7 (141 Views)
Moderator
Posts: 246
Registered: ‎25-07-2012

Re: H+ only. My LTE coverage has vanished?

Hmmm, not sure why that's not working but I have sent you a PM, if you could reply to that Smiley Happy

 

- Aoife

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Message 7 of 7 (135 Views)