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Lmf
Poster
Posts: 4
Registered: a month ago

Missing payments

Posted from Apple iPhone
I have a missing payment of €60 made in June.
Nobody is able to help dispite being transferred from dept to dept to dept to dept...
I have sent several screenshots of my payments, as requested by vidafone and nobody rings me back or looks for payments and it is still missing and my account keeps being disconnected and another contection fee is being added to my account every month.
I have made over 20 calls to vodafone and have now risen an offical complaint with comreg.
Please advise of the complaints procedures
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Posts: 7,679
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Registered: ‎09-11-2012

Re: Missing payments

Mods wont be back until Monday to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Lmf
Poster
Posts: 4
Registered: a month ago

Re: Missing payments

Posted from Apple iPhone
Live chat is unavailable through all browsers since this morning.
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Posts: 7,679
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Missing payments

It appears to be working for me.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Lmf
Poster
Posts: 4
Registered: a month ago

Re: Missing payments

Posted from Apple iPhone
Thank you for your helpful response.
I would like assistance through mods as the live chat have no information they can give me
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Message 5 of 8 (218 Views)
Posts: 7,679
Topics: 54
Kudos: 1,058
Solutions: 203
Registered: ‎09-11-2012

Re: Missing payments

Monday it is then.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Lmf
Poster
Posts: 4
Registered: a month ago

Re: Missing payments

Posted from Apple iPhone
Will my query be answered today ?
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Highlighted
Moderator
Posts: 1,646
Registered: ‎14-09-2015

Re: Missing payments

Hi there,

 

If you private message (via the link in my signature) over the below info, we can look into this for you?

 

Customer/account number:

Address:

Date of birth:

Link to your thread or post: 

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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