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Registered: ‎08-04-2016
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Home broadband

Posted from Sony D6503
Intermittent signal and getting worse
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Message 1 of 14 (2,333 Views)
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Registered: ‎10-08-2009

Re: Home broadband

Hi there,
Could you give some more detail around the issue please - is this over WiFi or wired?
 

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Message 2 of 14 (2,294 Views)
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Registered: ‎08-04-2016

Re: Home broadband

Posted from Sony D6503
It is wifi had but I had an engineer around and had no problems inside but it seems to be ok now thanks
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Registered: ‎09-11-2012

Re: Home broadband

Wifi issues could be cause by local interferance (baby monitors, other wifi networks on the area). Tyr changing the wifi channel on the modem if it happens again.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 4 of 14 (2,273 Views)
Poster
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Registered: ‎08-04-2016

Re: Home broadband

Posted from Sony D6503
I tried logging in to the modem and could not using the username and password Vodafone is it different
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Message 5 of 14 (2,271 Views)
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Registered: ‎09-11-2012

Re: Home broadband

Try either:
User name: vodafone
Password: vodafone

or

User name: admin
Password: admin
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 6 of 14 (2,253 Views)
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Re: Home broadband

Posted from Sony D6503
Neither work
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Message 7 of 14 (2,245 Views)
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Re: Home broadband

Posted from Sony D6503
It worked thanks had a capital letter in there somewhere
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Message 8 of 14 (2,244 Views)
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Registered: ‎10-08-2009

Re: Home broadband

Thanks for letting us know.

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Message 9 of 14 (2,239 Views)
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Posts: 1
Registered: ‎30-09-2016

Re: Home broadband

Hi My signal is constantly cutting out numerous times a day. I have changed the router to every channel and it doesnt make a difference. this has been going on now for a fe months can you please help

 

Ger

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Message 10 of 14 (1,901 Views)
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Registered: ‎10-08-2009

Re: Home broadband

Hi there,
Does this happen to devices connected via Ethernet?
 

Thanks,

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Message 11 of 14 (1,869 Views)
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Registered: 2 weeks ago

Re: Home broadband

Hi I know this message is 2 years on but my broadband at home is awful. I tested the speed last night at 8pm and found it to  be  at 2.58 mbs Then 20 mins later it was 39 mbs. Totally inconsistent and not good enough. can someone contact me please as I am not happy. It is not good enough!

thanks

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Message 12 of 14 (91 Views)
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Registered: ‎09-11-2012

Re: Home broadband

Are these WiFi tests ot wired tests?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 13 of 14 (89 Views)
Moderator
Posts: 4,707
Registered: ‎01-11-2016

Re: Home broadband

Hi Sean,

 

I'm sorry to hear this, if you're still experiencing this issue, you would need to get in touch with our technical support team on 1907 (option 2) where they can troubleshoot with you directly over the phone. You will need to call them from a mobile phone when you are at home and have your Vodafone at Home customer account number available.

I would also suggest resetting your modem. You can do this by using a small pin and pushing in the small reset button to the right of the power lead input on the back of the device.

 

Thanks,

Ash

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Message 14 of 14 (88 Views)