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Poster
Posts: 13
Registered: ‎16-07-2009
Accepted Solution

Fibre broadband offline for SIX days

Hello, 

 

My Fibre broadband went down last Friday evening around 8pm. I reported the issue on Saturday to be told there was a Line Fault in the area and that it would be resolved in 2-3 days. On Tuesday I was told the same that it was definately a line fault and that a technician is working on the issue and that it will be resolved in another 2-3 days. 

 

It's now six days since the outage begun with no solution having been provided as of yet. It's ridiculous.  What have I got to do to get an actual proper status update and a solution? 

 

Regads,

Donagh

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Moderator
Posts: 3,813
Registered: ‎01-11-2016

Re: Fibre broadband offline for SIX days

Hi Donagh,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Customer number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
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Poster
Posts: 13
Registered: ‎16-07-2009

Re: Fibre broadband offline for SIX days

The issue was resolved today, day 12. The technican came after a week, checked the line and said everything was perfect. At that point Vodafone tech on the phone agreed to send a modem, which arrived today. Plugged it in and all working again

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Jao
Poster
Posts: 1
Registered: ‎10-09-2014

Re: Fibre broadband offline for SIX days

Posted from LG V490/V1.0

My fibre is not working since ophelia on Monday. However i hear people in my estate had it back on pretty soon. Can you check that please? I live in Carrigtwohill, co. Cork

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