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Poster
Posts: 2
Registered: a week ago

Weird customer service calls?

Hi,

 

I got an sms from Vodafone on Tuesday 31 July saying the following:-

 

"Hi there, keep an eye out for a call from us this week with our special offer of a free 4G handset when you extend your Vodafone broadband by 12 months. We will be calling from 012037800. T&Cs Vodafone.ie/terms. Opt out call 1800200234"

 

Sure enough they called me that very same day. I had my phone in my hand so I answered promptly the call cut off almost instantly. Nobody spoke. They have since called 3 times with the same things happening, 1st Aug, and 8th August twice. I answered all four calls from them and there's no problems on my side but every time the call cut off as soon as I'd said hello. What's going on? Is it a technical or staffing problem? It's ridiculous!!! It's a complete disturbance getting texts and calls when there is no purpose to them. Why are vodafone calling and cutting the calls off as soon as the recipient answers the call? I feel like cancelling my "at home" contract because of all this.

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Moderator
Posts: 174
Registered: ‎07-06-2018

Re: Weird customer service calls?

Hi there,

 

We're sorry to hear these calls are causing you hassle.

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number/Account number:

Address:

Date of birth:

 

Link to your thread or post:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Posts: 2
Registered: a week ago

Re: Weird customer service calls?

Thanks Liam - PM sent
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