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Posts: 21,860
Topics: 39
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Registered: ‎10-08-2009

Network update - 7/3/17

As a result of a power outage in Dublin city centre today, some Vodafone customers experienced issues with their fixed services for a short period of time today in certain parts of Dublin, Kildare, Louth, Kerry, Cork and Meath. Mobile services in some parts of the Dublin city centre were also affected for less than half an hour.  The fault was identified and full services to customers have been restored.  We apologise to our customers for the inconvenience caused.

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Message 1 of 6 (1,167 Views)
Poster
Posts: 1
Registered: ‎18-04-2015

Re: Network update - 7/3/17

I seem to be having ongoing problems with this service in Ballincollig. I have had 2 months of rubbish speeds and dropouts. awfull customer care and hopeless tech support. Only 16 more months of this **bleep** and I'm gone!!

I cant even get speedtest to run at the moment!!!!

Great job Vodafraud!!

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Message 2 of 6 (783 Views)
Moderator
Posts: 1,611
Registered: ‎01-11-2016

Re: Network update - 7/3/17

Hi there,

 

I'm very sorry to hear this, If you private message (via the link in my signature) over the below info, I can ask the networks team to look into this for you?

 

Mobile number:

Exact address affected:

Alternative contact number:

Link to your thread or post:

Time, date and number dialled of a test call from that location:

Make and model of phone:

Does the issue persist if you switch to 2G mode:

Are there any other Vodafone customers affected (and their numbers if possible):

 

Thanks,

Ashling

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Message 3 of 6 (728 Views)
Poster
Posts: 1
Registered: 3 weeks ago

Re: Network update - 7/3/17

Posted from Apple iPhone

Daz, following todays outage my connection is back (limerick) but none of my apple devices are seeing the wifi. Samsung tv is fine but iphone and ipad not picking it up. Tried resetting devices, rebooting router etc. 

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Message 4 of 6 (301 Views)
Posts: 6,156
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Registered: ‎09-11-2012

Re: Network update - 7/3/17

Remove and reinstall the wifi connection on the devices.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 5 of 6 (292 Views)
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Moderator
Posts: 1,611
Registered: ‎01-11-2016

Re: Network update - 7/3/17

Hi there,

 

Can you confirm if cookies advice has helped resolve your issue?

 

Thanks,

Ashling

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Message 6 of 6 (264 Views)